Kayla Young
7967 Burnside Loop Pensacola,FL
Summary
Communications professional with experience delivering integrated, multi-channel communication strategies that improve engagement, understanding, and alignment with business objectives. Trusted partner to stakeholders, known for translating complex information into clear, audience-focused messaging and using data and insights to continuously improve communication effectiveness.
Overview
7
7
years of professional experience
Work History
Real Estate Agent
Keller Williams Realty Gulf Coast | The Ward Group
03.2023 - Current
- Serve as a trusted advisor by delivering clear, accurate, and timely communications throughout complex transactions.
- Coordinate closely with cross-functional partners, including lenders, inspectors, attorneys, and internal teams, to manage timelines, mitigate risk, and ensure consistent execution across all transaction phases.
- Apply market data, performance trends, and client insights to guide strategy, set expectations, and support business decisions.
- Utilize CRM software to manage client relationships and streamline communication processes.
- Manage an average of 50 client and partner communications daily.
Marketing Coordinator
Better Homes and Gardens Real Estate | Graves Group
03.2022 - 02.2023
- Led multi-channel communication campaigns across email, social, and live events, supporting business priorities.
- Built and sustained strong stakeholder relationships by proactively aligning communication plans with partner needs, driving consistent messaging and increased engagement.
- Analyzed engagement and performance metrics to generate actionable insights, using findings to refine messaging and strengthen campaign outcomes.
- Coordinated with 5-7 internal and external stakeholders per transaction ensuring consistent messaging, risk awareness, and timely execution.
Lead Barista
Starbucks Coffee
02.2019 - 04.2021
- Led daily operations during peak-volume periods, overseeing service for 400+ customers per shift across two high-traffic locations.
- Supported store-level initiatives and community engagement efforts, reinforcing organizational values and brand consistency.
- Led on boarding and skill development for 11 new hires, delivering structured hands on training and real time coaching.
Education
Associate of Arts - Communications
Southwestern University
San Diego, CA08-2020
Honors Associate of the Arts - Strategic Communications | Public Relations
Penn State University
State College, 12-2018
Skills
- Internal communication
- Facilitating cross-channel messaging
- Campaign management
- Metrics evaluation and data interpretation
- Social media management
- Public speaking proficiency
- Stakeholder engagement
- C-Suite communication
Timeline
Real Estate Agent
Keller Williams Realty Gulf Coast | The Ward Group
03.2023 - Current
Marketing Coordinator
Better Homes and Gardens Real Estate | Graves Group
03.2022 - 02.2023
Lead Barista
Starbucks Coffee
02.2019 - 04.2021
Associate of Arts - Communications
Southwestern University
Honors Associate of the Arts - Strategic Communications | Public Relations
Penn State University
CORE COMPETENCIES
Employee Communications, Internal Communications, Content Planning, Stakeholder Partnership, Campaign and Project Management, Performance Measurement, Operational Execution, Team Coaching and Development