Kayla Zelenski

• Confirmed carrier receipt of load tenders on a daily basis using email and TMS.
• Addressed daily email volume of 45-50+ consistently. Exercising 5+ years of customer service and relationship building.
• Ensured all appointments were scheduled to align with delivery requirements.
• Coordinated frequently with external customers like carriers and client transportation groups to align expectations.
• Identify and execute continuous improvement opportunities that improves financial performance and service levels, enhancing value proposition for internal and external customers
• Act as first level point of contact for customer inquiries - Inbound and outbound
• Track shipments to ensure on time delivery is met
• Handle rate negotiations with carriers on a spot rate basis
• Other projects as assigned by the manager
• Delivered accurate and efficient results while working remotely. Skilled in utilizing Teams application within an office environment.

• Provided outstanding customer service in dual roles as server and bartender in a high-volume casual dining environment.

• Took and delivered accurate food and drink orders while ensuring guest satisfaction throughout the dining experience.

• Crafted a wide range of alcoholic and non-alcoholic beverages, maintaining compliance with responsible alcohol service standards.

• Maintained in-depth menu knowledge to make recommendations, upsell items, and handle customer questions or concerns.

• Collaborated with kitchen and front-of-house teams to ensure efficient order flow and timely delivery.

• Handled cash, credit card transactions, and balanced registers with precision and integrity.

• Maintained a clean, organized, and safe work area in compliance with health and safety regulations.

• Trained new team members, supporting a culture of hospitality and teamwork.

• Coordinated departmental interactions to meet customer demands efficiently.
• Supervised goods inventory management.
• Facilitated client interactions for the production team to identify and resolve inefficiencies. Exercising expert level customer service.
• Managed various administrative functions in an office setting.
• More than five years dedicated to customer support and relationship development.
• Implemented protocols to guarantee consistent product quality.
• Collaborated with clients and team members to define project requirements.
• Encouraged creativity and delegated tasks effectively to boost morale.
• Contributed to building the organizational database.
• Collected, Assessed, organized and documented data within the database.
• Devised methods to sustain facility efficiency while addressing unproductive elements.
• Guaranteed comprehension and adherence to CGMP in daily logs.

• Answered multi-line phone system, routing calls, delivering messages to staff.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
• Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
• Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.