Kayla Zenobia Moffett
Athens,GA
Summary
A self-motivated and hard-working individual who copes well under pressure. Proven ability to use initiative and problem-solving skills to successfully deal with challenges and effectively handle difficult situations. Detail-orientated, resourceful and highly organized. An energetic and fast learner who is committed to excellent customer service.
Overview
12
12
years of professional experience
Work History
Housekeeper
Ciel Medical
Orlando, FL
09.2022 - 07.2025
- Maintained cleanliness and organization of guest rooms and common areas, ensuring high standards of hygiene.
- Performed detailed cleaning tasks using appropriate tools and equipment to enhance overall guest satisfaction.
- Collaborated with team members to efficiently manage daily cleaning schedules and requirements.
- Assisted in training new staff on cleaning procedures and safety protocols to ensure compliance with company standards.
Customer Service Specialist
Delta Airlines
Tampa, FL
06.2022 - 08.2023
- Talk to passenger on the phone and help them with any issue they might be having either prior to their flight or after.
- Assist passengers with finding flights and also assist when their flights have been canceled.
- Work at home on two monitors for 8 hours a day on calls and helping other associates in our community support line with issues they might run into.
- Following Deltas Values and promoting them to other associates and make sure they are upholding and supporting passengers with the values we strive for everyday.
Cashier
Home Depot
Sun City, FL
02.2022 - 06.2022
- Greet customers as they arrive and thanking them as they leave.
- Help customers find the required merchandise throughout the store and look up information for online purchases.
- Process returns while adhering to the company's policy.
Warehouse Associate
Amazon
Lakeland, FL
02.2021 - 01.2022
- Perform production duties as needed: pick/pack orders, receive/stow product, ensure inventory accuracy, and unload/load trucks at or above the rate expectation for each task.
- Meet and Exceed department performance goals.
- Thought outside of the box; searched for innovative solutions.
- Cross trained to have ability to move to different departments.
Cashier
Sam's Club
Brandon, FL
07.2020 - 01.2021
- Meet and Greet Customers.
- Answer questions about products and services.
- Receive payments and issue receipts, gift-wrap packages and keep track of all cash and credit transactions.
Seasonal Warehouse Associate
Amazon
Ruskin, FL
10.2019 - 01.2020
- Perform production duties as needed: pick/pack orders, receive/stow product, ensure inventory accuracy, and unload/load trucks at or above the rate expectation for each task.
- Meet and Exceed department performance goals.
- Thought outside of the box; searched for innovative solutions.
- Cross trained to have ability to move to different departments.
Front Desk Clerk
Publix
Ruskin, FL
08.2018 - 10.2019
- Provides premier customer service, including greeting customers and answering their questions.
- Bags groceries.
- Takes customer carts to the parking lot and unload groceries into customer vehicles.
- Helps customers locate products throughout the store.
- Restocks bags.
- Retrieves shopping carts from the parking lot.
- Assists in cleaning duties as assigned.
Manager's Assistant
Mcdonald’s
Apopka, FL
04.2013 - 02.2018
- Created and maintained schedules.
- Executed food preparation tasks with precision.
- Monitored and maintained safety protocols.
Education
High -
Wekiva High School
Apopka, FL05.2012
Skills
- Self-motivated
- Hard-working
- Initiative
- Problem-solving
- Detail-oriented
- Resourceful
- Highly organized
- Energetic
- Fast learner
- Excellent customer service
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Microsoft Power Point
- Microsoft Publisher
- Microsoft Outlook
Operating Systems
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Microsoft Power Point
- Microsoft Publisher
- Microsoft Outlook
Timeline
Housekeeper
Ciel Medical
09.2022 - 07.2025
Customer Service Specialist
Delta Airlines
06.2022 - 08.2023
Cashier
Home Depot
02.2022 - 06.2022
Warehouse Associate
Amazon
02.2021 - 01.2022
Cashier
Sam's Club
07.2020 - 01.2021
Seasonal Warehouse Associate
Amazon
10.2019 - 01.2020
Front Desk Clerk
Publix
08.2018 - 10.2019
Manager's Assistant
Mcdonald’s
04.2013 - 02.2018
High -
Wekiva High School