Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kayla Zickefoose

Summary

Accomplished attraction supervisor experienced in team leadership and staff management. Continuously improves team performance and service offerings with proactive strategies. Dedicated to providing safe, accessible fun to every guest.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Attraction Supervisor

Carowinds
Charlotte, NC
06.2024 - Current
  • Trained and developed new associates on operational procedures and safety practices.
  • Ensured compliance with all standards of operations and safety directives by completing routine audits.
  • Tracked and reported ride operation data, including guest throughput and incident reports.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Lifeguard - Ellis Certified

Cedar Point Amusement Park
Sandusky , OH
11.2022 - 11.2023
  • Maintained constant surveillance of my zone of responsibility to appropriately react to emergency situations.
  • Assisted with orientation sessions for new lifeguards in training.
  • Enforced all safety regulations and posted rules for patrons.
  • Delivered basic life support in emergency situations and administered CPR to stabilize individuals prior to ambulance arrival.

Ride Operator

Cedar Point
Sandusky, OH
04.2021 - 11.2022
  • Maintained the responsibilities of Certified Trainer and Location In-Charge.
  • Upheld all standards of ride operations in compliance with IROC training.
  • Resolved guest concerns or complaints and kept supervisors informed of escalating situations.

Education

Associate of Arts -

Eastern Florida State College
Cocoa, FL
05-2020

Skills

  • Leadership
  • Task delegation
  • Communication
  • Conflict resolution
  • Training
  • Operational efficiency
  • Coaching
  • Team building

Certification

  • IROC Certified Trainer
  • Attraction Accessibility Program Certified
  • Skycoaster Certified Site Controller
  • CPR Certified through Ellis and Associates

Timeline

Attraction Supervisor

Carowinds
06.2024 - Current

Lifeguard - Ellis Certified

Cedar Point Amusement Park
11.2022 - 11.2023

Ride Operator

Cedar Point
04.2021 - 11.2022

Associate of Arts -

Eastern Florida State College

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Kayla Zickefoose