Kayla Zickefoose
Summary
Accomplished attraction supervisor experienced in team leadership and staff management. Continuously improves team performance and service offerings with proactive strategies. Dedicated to providing safe, accessible fun to every guest.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Attraction Supervisor
Carowinds
Charlotte, NC
06.2024 - Current
- Trained and developed new associates on operational procedures and safety practices.
- Ensured compliance with all standards of operations and safety directives by completing routine audits.
- Tracked and reported ride operation data, including guest throughput and incident reports.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Lifeguard - Ellis Certified
Cedar Point Amusement Park
Sandusky , OH
11.2022 - 11.2023
- Maintained constant surveillance of my zone of responsibility to appropriately react to emergency situations.
- Assisted with orientation sessions for new lifeguards in training.
- Enforced all safety regulations and posted rules for patrons.
- Delivered basic life support in emergency situations and administered CPR to stabilize individuals prior to ambulance arrival.
Ride Operator
Cedar Point
Sandusky, OH
04.2021 - 11.2022
- Maintained the responsibilities of Certified Trainer and Location In-Charge.
- Upheld all standards of ride operations in compliance with IROC training.
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
Education
Associate of Arts -
Eastern Florida State College
Cocoa, FL05-2020
Skills
- Leadership
- Task delegation
- Communication
- Conflict resolution
- Training
- Operational efficiency
- Coaching
- Team building
Certification
- IROC Certified Trainer
- Attraction Accessibility Program Certified
- Skycoaster Certified Site Controller
- CPR Certified through Ellis and Associates
Timeline
Attraction Supervisor
Carowinds
06.2024 - Current
Lifeguard - Ellis Certified
Cedar Point Amusement Park
11.2022 - 11.2023
Ride Operator
Cedar Point
04.2021 - 11.2022
Associate of Arts -
Eastern Florida State College
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