Kayla Bell
Pottstown,PA
Summary
Skilled Automotive Service Advisor with comprehensive knowledge in vehicle repair and maintenance services. Possess strong customer service skills, effectively addressing and resolving issues that improve client satisfaction. Proven ability to handle multiple priorities simultaneously while maintaining high standards of workmanship. Demonstrated success in recommending appropriate maintenance services, leading to increased vehicle performance and safety.
Overview
7
7
years of professional experience
Work History
Automotive Service Advisor
Wes Jackson Automotive Ctr
Royersford, PA
02.2024 - Current
- Greeted customers, identified their needs and provided advice on automotive services.
- Inspected vehicles for mechanical issues and recommended appropriate repair services.
- Provided estimates of repair costs to customers and discussed options with them.
- Processed customer payments for parts and labor charges using a point-of-sale system.
- Maintained accurate records of customer transactions in the dealership database.
- Scheduled appointments for vehicle service and repairs as requested by customers.
- Managed customer inquiries regarding vehicle maintenance, warranties, recalls and other topics.
- Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
- Monitored work progress to ensure timely completion of services within specified timeframes.
- Educated customers about preventative maintenance programs available at the dealership.
- Coordinated delivery of vehicles upon completion of repairs or scheduled maintenance.
Automotive Service Manager
Wheels In Motion
Pottstown, PA
01.2023 - 02.2024
- Performed daily inspections of service technicians' work to ensure quality assurance.
- Provided customers with repair estimates and advised them on additional services that may be needed.
- Developed and maintained effective relationships with vendors to ensure cost-effective repairs for customers.
- Hired, trained, and supervised a team of automotive service technicians.
- Conducted performance appraisals for staff members and provided feedback on areas of improvement.
- Ensured compliance with all applicable safety regulations while performing automotive repairs.
- Evaluated customer complaints and took corrective action when necessary.
- Designed training programs for new hires based on their skill level and experience.
- Organized special events to promote the company's automotive services.
- Assisted in resolving warranty claims between customers and manufacturers.
- Advised customers on proper vehicle care techniques after completion of repairs.
Automotive Service Manager
3d Collision Repair
West Chester, PA
04.2021 - 12.2022
- Managed daily operations of the auto body shop, including customer service, scheduling appointments, and overseeing staff.
- Developed strategies to increase profitability and efficiency in the shop.
- Ensured that all safety regulations were followed by employees while working on vehicles.
- Maintained accurate records of parts used, labor costs, and other expenses related to repairs.
- Coordinated with insurance companies to ensure timely payment for services rendered.
- Reviewed estimates prepared by technicians and adjusted as necessary for accuracy and cost effectiveness.
- Assessed damage to vehicles using specialized tools and equipment before beginning repair work.
- Negotiated contracts with suppliers for discounted prices on parts and materials used in repairs.
- Worked closely with customers throughout repair process to answer questions and address concerns promptly.
Automotive Service Manager
Pepboys
Exton, PA
02.2019 - 04.2021
- Performed daily inspections of service technicians' work to ensure quality assurance.
- Provided customers with repair estimates and advised them on additional services that may be needed.
- Developed and maintained effective relationships with vendors to ensure cost-effective repairs for customers.
- Hired, trained, and supervised a team of automotive service technicians.
- Conducted performance appraisals for staff members and provided feedback on areas of improvement.
- Ensured compliance with all applicable safety regulations while performing automotive repairs.
- Evaluated customer complaints and took corrective action when necessary.
- Implemented new methods to increase efficiency in the service department.
- Maintained accurate records of all inventory levels, including ordering parts when necessary.
- Monitored shop productivity reports to determine if goals were being met or exceeded.
Commercial Parts Manager
Advanced Auto Parts
Lionville, PA
01.2018 - 02.2019
- Developed and implemented inventory control systems to ensure accurate parts availability.
- Conducted regular inspections of parts warehouse to assess stock levels and order requirements.
- Established vendor relationships with suppliers to negotiate pricing and secure optimal terms for ordering.
- Managed a team of employees responsible for receiving, stocking, and distributing auto parts.
- Analyzed customer buying trends to forecast future demand for specific parts.
- Implemented new methods of organizing the warehouse storage system to optimize space utilization.
- Ensured compliance with local laws regarding hazardous materials handling procedures when storing or shipping automotive parts.
- Coordinated efforts between departments within the company in order to streamline delivery times for customers.
- Connected with customers to provide assistance and collect feedback to optimize operations.
Education
High School Diploma -
TCHS Pickering
Phoenixville, PA02-2020
Skills
- Customer Relations
- Vehicle Inspection
- Documentation
- Diagnostic Tools
- Customer Satisfaction
- Estimating costs
- Complaint Handling
- Technical knowledge
- Appointment Scheduling
- Work Order Management
- Parts Ordering
- Building Relationships
- Labor estimation
- Warranty processing
- Organization
Timeline
Automotive Service Advisor
Wes Jackson Automotive Ctr
02.2024 - Current
Automotive Service Manager
Wheels In Motion
01.2023 - 02.2024
Automotive Service Manager
3d Collision Repair
04.2021 - 12.2022
Automotive Service Manager
Pepboys
02.2019 - 04.2021
Commercial Parts Manager
Advanced Auto Parts
01.2018 - 02.2019
High School Diploma -
TCHS Pickering
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