Kayla Bullard
Burleson,TX
Summary
Friendly Lead Cashier tasked with mentoring, training and assisting other employees with completing tasks. Well-rounded and hardworking leader willing to take on new or increased level of responsibilities to enhance team success. Proven relationship-builder with motivational approach.
Trustworthy and dedicated food industry worker with 10+ years of experience serving customers and operating register. Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Detail-oriented team player with strong time management and organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Lead Cashier
Woody Creek BBQ
03.2010 - 05.2023
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performing regular electrical maintenance, (light fixtures, electrical sockets, neon signs).
- Promoting local musicians and those who performed at Woody Creek BBQ.
- Assisted customers by answering questions and fulfilling requests.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Taught employees fundamentals of register use, dining options and customer service.
- Checked merchandise multiple times during each shift and restocked products when stock ran low.
- Led cashiers and associates in providing thoughtful customer service.
- Utilized creativity and persuasive techniques to upsell and cross-sell products to customers.
- Received and processed customer payments.
- Resolved escalated customer disputes with special actions such as discounts.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Veterinary Assistant
Banfield Animal Hospital
02.2017 - 01.2018
- Provided customer support to clients, answering questions and addressing concerns.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Administered medications to animals in treatment and documented changes in condition.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Assisted senior staff with blood analyses and physical assessments.
- Groomed and bathed animals to maintain hygiene and appearance.
- Collected patient biopsies and blood samples for laboratory analysis.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Assisted in examination and treatment of animals in veterinary clinic.
- Restrained animals for examination and treatment.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Followed safety protocols for handling animals.
- Kept detailed records of animal treatments and medications.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
- Monitored vital signs and provided nursing care for animals.
- Collected and processed samples for laboratory testing.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Educated clients on post-surgical care and nutrition.
- Prepared and administered diets and feedings according to instructions.
- Monitored laboratory animal behavior and health.
- Performed testing and completed blood counts.
- Assisted veterinarians with euthanasia of animals.
Restaurant Waitress
Chubbys Burger Shack
06.2015 - 02.2017
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Completed credit payments via card processing systems.
- Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Processed orders and sent to kitchen employees for preparation.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
No Degree - Animal Sciences
Penn Foster Career School
Scranton, PA05.2021
High School Diploma -
REACH High School
River Oaks, TX11.2009
Skills
- Coaching and Training
- Safety Verifications
- Money Transfer Systems
- Sales Expertise
- Deposit Preparation
- Cash Handling
- Customer Service
- Issue Resolution
- Customer Relations
- Verbal Communication
- Energy Conservation
- Assignment Delegation
- New Hire Training
- Proper Staffing
- POS Systems
- Persuasion Techniques
- Adaptability and Dependability
- Stocking and Replenishing
- Multi-Tasking Skill
- Cashier Training
- Customer Transactions
- Persuasive Selling
- Time Management Strength
- Credit and Cash Transactions
- Labor Cost Controls
- Freshness Control
Timeline
Veterinary Assistant
Banfield Animal Hospital
02.2017 - 01.2018
Restaurant Waitress
Chubbys Burger Shack
06.2015 - 02.2017
Lead Cashier
Woody Creek BBQ
03.2010 - 05.2023
No Degree - Animal Sciences
Penn Foster Career School
High School Diploma -
REACH High School
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