Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kayla Cervantes

Dryden

Summary

Dependable retail sales professional. Recognized for maintaining a clean, organized environment in fast-paced settings. Has strong communication, is a team player with great problem-solving skills. Friendly, Courteous and self-motivated. Talent for creating effective merchandise displays.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Cashier

Goodwill Central Coast
07.2020 - 10.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts as photographer for their auction website.
  • Operated cash register, maintained balanced cash drawer
  • Tagged inventory, put incoming merchandise on shelves, organized inventory and clothing racks, dusted, vacuumed, washed windows.
  • Built relationships with customers to encourage repeat business.
  • Worked with other associates to support cashiers and management needs.

Youth Counselor

Redwood Community Action Agency
11.2015 - 07.2019
  • Educated youth in developing life skills and helped them find resources in the community to better their lives such as job placement, high school enrollment, life skill classes, and connecting to any other appropriate resources needed.
  • Assisted youth in developing problem-solving and communication skills to support stress management.
  • Supervised youth in engaging environment to promote security and safety for all ages.
  • Coached youth in conflict resolution skills, reducing incidents of aggression and improving peer relationships.
  • Worked night shifts doing janitorial duties such as vacuuming, cleaning windows, mopping, dusting, cleaning bathrooms, deep clean kitchen, wash and fold laundry and take out trash.

Maid

Ohana Bed and Breakfast
09.2012 - 08.2015
  • Maintained a safe and healthy environment for clients by regularly sanitizing surfaces and properly disposing of waste.
  • Managed laundry duties effectively, ensuring bedding and towels were treated according to care instructions for optimal results.
  • Disinfected bathrooms and removed mold from shower stalls and bathtubs.
  • Maintained clean and comfortable environments in private cottages by vacuuming, cleaning windows,making beds, and dusting.
  • Ensured food quality and presentation met B&B standards by regularly checking buffet items.
  • Supported team members during high-traffic periods, enhancing overall efficiency of the breakfast operation.

Drive-Thru Cashier

Jack in the Box
09.2004 - 08.2005
  • Greeted customers and took orders at drive-thru or front counter in a high volume drive thru and fast paced environment
  • Worked cash register and maintained a balanced cash drawer.
  • Understood restaurant menu, limited-time offers and promotions to answer guest questions.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Worked simultaneously as fry cook and maintained clean work stations
  • Trained other employees front counter and drive thru to provide additional support as needed during busy periods or staff shortages.
  • Monitored customer orders to confirm accuracy in preparation and delivery.
  • Collaborated with fellow team members to ensure smooth workflows and exceptional customer experiences during all shifts worked.
  • Adhered to all company policies regarding cash handling, food safety procedures, and workplace conduct expectations consistently throughout employment tenure.
  • Balanced cash drawer at beginning and close of shift.
  • Learned duties for various positions and provided backup at key times.
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
  • Kept building spaces premises clean inside and outside.
  • Maintained a well-stocked inventory of to ensure all necessary equipment was available for use.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.

Education

Associate of Science - Social Sciences

College of The Redwoods
Eureka, CA

Skills

  • Cleanliness standards
  • Flexible scheduling
  • Donation processing
  • Cash handling proficiency
  • Merchandise restocking
  • Safety enforcement
  • Product knowledge
  • Item pricing

Certification

  • First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
  • Meditation Teacher and Sound Therapist Diploma
  • 4-H Master Gardener Certification

Timeline

Cashier

Goodwill Central Coast
07.2020 - 10.2021

Youth Counselor

Redwood Community Action Agency
11.2015 - 07.2019

Maid

Ohana Bed and Breakfast
09.2012 - 08.2015

Drive-Thru Cashier

Jack in the Box
09.2004 - 08.2005

Associate of Science - Social Sciences

College of The Redwoods

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