Kayla McQueen
Columbia,SC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Trident Care
06.2023 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - Communications
University of South Carolina-Aiken
Aiken, SC05.2026
Skills
Communication
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Timeline
Customer Service Representative
Trident Care
06.2023 - 08.2024
Bachelor of Arts - Communications
University of South Carolina-Aiken
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