Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Fenoff

Woonsocket,RI

Summary

Dynamic professional with extensive experience in customer service. Proven track record in training and mentoring staff, enhancing team collaboration, and improving customer satisfaction. Skilled in multitasking and maintaining high standards of quality, contributing to a supportive and efficient work environment.

Overview

12
12
years of professional experience

Work History

Key Manager/Bartender

Texas Roadhouse
12.2023 - Current
  • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
  • Maintained high levels of employee engagement through open communication channels and creating a supportive work environment.
  • Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
  • Counted registers, cleaned and secured restaurant at end of shift.
  • Mentored junior staff members, helping them to advance their careers within the company and develop strong professional skills.

Server Trainer

Gators Pub
07.2021 - 12.2023
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Increased staff retention through effective communication and fostering a positive work environment.
  • Maintained up-to-date knowledge on industry trends and best practices in order to continually update training methods.
  • Addressed guest concerns promptly, maintaining high levels of customer satisfaction despite any issues that arose during their visit.

Nursing Assistant Mentor

Salmon Health And Retirement
03.2020 - 05.2023
  • Reduced medical errors by thoroughly documenting vital signs, patient conditions, and treatments accurately in the electronic health records system.
  • Upheld strict confidentiality guidelines regarding sensitive patient information according to HIPAA regulations throughout documentation processes and interpersonal communications within the healthcare setting.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.

Restaurant Manager

Red Heat Tavern
06.2017 - 12.2019
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.

Education

Business Administration And Management

Quinsigamond Community College
Worcester, MA

Skills

  • Customer service
  • Store organization
  • Operations management
  • Training program conduction
  • Teamwork and collaboration
  • Multitasking and prioritizing
  • Customer satisfaction
  • Team leadership
  • Adaptability and flexibility
  • Basic Bartending Knowledge

Timeline

Key Manager/Bartender

Texas Roadhouse
12.2023 - Current

Server Trainer

Gators Pub
07.2021 - 12.2023

Nursing Assistant Mentor

Salmon Health And Retirement
03.2020 - 05.2023

Restaurant Manager

Red Heat Tavern
06.2017 - 12.2019

Business Administration And Management

Quinsigamond Community College

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Kayla Fenoff