KAY’LAH ARMAND
Miami,FL
Summary
Polished and personable Front Desk Professional with 5+ years of experience in hospitality, customer service, and administrative roles. Skilled in managing reservations, check-ins, and guest relations with discretion and professionalism. Recognized for creating seamless, welcoming experiences in fast-paced environments. Adept at handling confidential information, resolving concerns with poise, and maintaining the high standards expected in luxury service settings.
Overview
8
8
years of professional experience
Work History
Dental Receptionist
Fort Lauderdale Dental Studio
Fort Lauderdale, FL
12.2024 - 05.2025
- Welcomed clients with professionalism, setting a positive first impression.
- Handled check-ins, calls, and emails to manage appointment flow and guest satisfaction.
- Ensured accuracy in documentation, billing, and insurance verification.
- Maintained a polished, customer-focused reception environment.
Business Assistant
Winning Smiles Dentistry
Coral Springs, FL
06.2024 - 11.2024
- Coordinated scheduling, intake, and payments with efficiency and discretion.
- Resolved client concerns with a focus on professionalism and service recovery.
- Streamlined office organization while ensuring confidentiality and compliance.
Engagement Coordinator
HomeGoods
North Miami, FL
05.2021 - 06.2024
- Delivered superior customer experiences in a high-traffic retail setting.
- Trained and guided team members to uphold customer service excellence.
- Balanced cash drawers and optimized front-end operations.
- Handled guest concerns with tact, ensuring repeat visits and brand loyalty.
Billing Representative
Arise Platform
Remote
02.2021 - 10.2021
- Provided professional resolution for billing concerns via phone and email.
- Coordinated with departments to ensure timely and accurate payments.
Front Office Receptionist
Kearney Center
Tallahassee, FL
01.2020 - 01.2021
- Greeted and assisted clients in a professional, service-oriented environment.
- Coordinated scheduling, check-ins, and guest inquiries efficiently.
- Ensured front desk area remained organized and welcoming.
Guest Service Associate
TopGolf
Miami, FL
11.2017 - 07.2018
- Delivered attentive guest service from check-in to departure.
- Assisted with reservations, directions, and hospitality needs.
- Ensured guest satisfaction in a lively, hospitality-focused environment.
Education
Bachelor of Health Science - Science Education
Florida Agricultural and Mechanical University
Tallahassee, FL05.2023
Skills
- Guest Relations & Customer Experience
- Reservation & Scheduling Management
- Multitasking in High-Volume Environments
- Complaint Resolution with Professionalism
- Cash Handling & Payment Processing
- Front Desk & Lobby Management
- Communication & Team Collaboration
- Problem-Solving & Service Recovery
- Confidential Recordkeeping & Compliance
Timeline
Dental Receptionist
Fort Lauderdale Dental Studio
12.2024 - 05.2025
Business Assistant
Winning Smiles Dentistry
06.2024 - 11.2024
Engagement Coordinator
HomeGoods
05.2021 - 06.2024
Billing Representative
Arise Platform
02.2021 - 10.2021
Front Office Receptionist
Kearney Center
01.2020 - 01.2021
Guest Service Associate
TopGolf
11.2017 - 07.2018
Bachelor of Health Science - Science Education
Florida Agricultural and Mechanical University