Kaylah R Bates
Spokane,WA
Summary
EXPERIENCE
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Certified Medical Assistant with relevant experience in fast-paced healthcare settings. Strong background in patient care, medical terminology, and electronic health record systems. Showcased ability to manage multiple tasks simultaneously and adapt to changing environments or demands. Success noted in improving clinic workflow efficiency and contributing positively to team-focused environments.
Overview
14
14
years of professional experience
Work History
Medical Assistant
MultiCare Health Internal Medicine Residency Clini
Spokane, Washington
03.2026 - Current
- Prepared examination rooms and sterilized medical equipment for patient visits.
- Recorded vital signs, medical histories, and chief complaints in electronic health records.
- Assessed patient needs and relayed concerns to nurses and providers.
- Assisted with injections, specimen collection, and routine in-clinic procedures.
- Scheduled follow-up visits and coordinated referrals within residency clinic workflows.
Certified Medical Assistant
Physiatry
Spokane, Washington
11.2023 - 03.2026
- Prepared patients for physiatry exams and rehabilitation visits
- Assisted physicians with injections and procedure room setup
- Worked on referrals/denials
- Ordered all the medications for the clinic
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Cleaned and maintained medical equipment following procedures and standards
Certified Nursing Assistant
Deaconess Medical/Surgical
Spokane, WA
08.2021 - 07.2023
- Assisted Deaconess medical/surgical patients with bathing, dressing, and toileting support.
- Monitored vital signs and reported changes to nursing staff promptly.
- Repositioned patients to support comfort, skin care, and mobility needs.
- Supported nursing staff with transfers, ambulation, and bedside equipment setup.
- Maintained clean patient rooms and followed Deaconess infection control procedures.
- Communicated patient needs calmly with nurses, families, and medical/surgical team members.
- Answered call lights promptly and responded to patient needs accordingly.
- Served meals to patients in their rooms and assisted with feeding when needed.
Certified Nursing Assistant
Kindred At Home
Spokane, WA
02.2014 - 08.2021
- Help patients become independent in bathing
- Provided personal care support in home health agency settings
- Supported mobility, transfers, and safe walking assistance
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
Certified Nursing Assistant
Hospice of Spokane
Spokane, WA
08.2013 - 02.2014
- Helped provide end of life care, bathing assistance.
- Provided hospice care support in patient homes and residential care settings.
- Assisted patients with bathing, dressing, grooming, and toileting care.
- Monitored patient comfort and reported changes to nursing staff.
- Supported safe transfers using gait belts, wheelchairs, and walkers.
- Maintained clean, calm patient rooms and personal care supplies.
- Followed care plans, safety procedures, and infection control standards.
- Documented daily care tasks and patient observations for hospice records.
- Offered emotional support and companionship to patients and family members.
- Developed relationships with patients that promoted trust, compassion and dignity throughout hospice journey.
- Helped patients maintain dignity during difficult times.
- Attended educational programs designed to enhance professional development.
- Assisted in the delivery of patient care services as delegated by the RN Case Manager or other healthcare professionals.
Certified Nursing Assistant
Family Home Care
Spokane, WA
07.2012 - 08.2013
- Provided personal care support for home care clients.
- Assisted with bathing, dressing, and grooming tasks.
- Prepared meals and followed dietary instructions.
- Administered medication reminders and logged care notes.
- Supported mobility and transfer needs using safe techniques.
- Maintained clean living spaces through light housekeeping.
- Offered companionship and emotional support during daily visits.
- Communicated client changes to family and home care agency.
- Ran errands for clients, bought groceries and procured other household items.
- Attended to client grooming and personal care needs and requests.
- Encouraged independence among clients while still providing assistance where needed.
Education
MA-Resident Program -
Sparrow Healthcare Education
High School Diploma -
Shadle Park Highschool
SPOKANE, WASkills
- Light housekeeping
- Meal planning
- Patient relationship building
- Mobility assistance
- Behavior redirection
- Patient hygiene management
- Medication administration
- Patient observation
- Emotional support
- Client documentation
- Family communication
- Bed preparation
- Vital signs monitoring
- First aid and CPR
- Clinical documentation
- Infection control
- Patient care
- Electronic health records
- Patient education
- Problem solving
- Attention to detail
- Effective communication
- Team collaboration
- Time management
- Safety compliance
- Schedule coordination
- Treatment setup
- Workflow organization
- Inventory and supply management
- Sterilization techniques
- Telephone etiquette
- Multitasking and organization
- Inventory management
- HIPAA compliance
- Verbal and written communication
- Patient documentation
- Patient scheduling
- Injection administration
- Basic life support
- Dementia and Alzheimer's care
- Procedure assistance
- Emergency response preparedness
- Medical supply inventory
Timeline
Medical Assistant
MultiCare Health Internal Medicine Residency Clini
03.2026 - Current
Certified Medical Assistant
Physiatry
11.2023 - 03.2026
Certified Nursing Assistant
Deaconess Medical/Surgical
08.2021 - 07.2023
Certified Nursing Assistant
Kindred At Home
02.2014 - 08.2021
Certified Nursing Assistant
Hospice of Spokane
08.2013 - 02.2014
Certified Nursing Assistant
Family Home Care
07.2012 - 08.2013
MA-Resident Program -
Sparrow Healthcare Education
High School Diploma -
Shadle Park Highschool