Summary
Overview
Work History
Education
Skills
Certification
Timeline
GeneralManager

Kaylah Beauchamp

North Franklin,CT

Summary

Dynamic General Manager with a proven track record at DPV LLC, excelling in leadership and team building. Expert in staff training and problem resolution, I implemented operational strategies that enhanced workflow efficiency and fostered a collaborative environment, resulting in improved customer satisfaction and employee engagement.

Overview

9
9
years of professional experience
1
1
Certification

Work History

General Manager

DPV LLC
01.2023 - 09.2025
  • Assisted in managing daily operations and team coordination for improved workflow efficiency.
  • Supported budgeting processes through data collection and analysis, ensuring accurate financial reporting.
  • Developed training materials to onboard new staff, fostering a collaborative workplace environment.
  • Monitored compliance with safety regulations, promoting adherence among team members.
  • Implemented inventory management systems to optimize stock levels and reduce waste.
  • Facilitated regular team meetings to encourage feedback and continuous improvement in service delivery.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.

Assistant Manager

Rustyhood LLC
01.2020 - 01.2023
  • Coordinated training programs for new staff, enhancing onboarding efficiency and team integration.
  • Streamlined scheduling processes, improving operational workflow and resource allocation.
  • Developed performance tracking systems to monitor team productivity and service quality.
  • Implemented customer feedback mechanisms, driving service improvements and client satisfaction.
  • Assisted in inventory management, optimizing stock levels and reducing discrepancies.
  • Mentored junior staff members, promoting professional development and skill acquisition within the team.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.

Crew Member

Rustyhood LLC
06.2016 - 01.2020
  • Trained new crew members on operational procedures and customer service standards.
  • Ensured compliance with health and safety regulations during food preparation and handling.
  • Managed inventory levels, restocking supplies to maintain operational efficiency.
  • Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
  • Collaborated with team members to optimize workflow and enhance service speed.
  • Assisted in maintaining cleanliness and organization of workstations and dining areas.
  • Monitored equipment performance, reporting maintenance needs to ensure reliability.
  • Implemented process improvements to increase order accuracy and reduce wait times.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Assisted other team members to achieve goals.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.

Education

High School Diploma -

Fitch Senior High School
Groton, CT

Skills

  • Leadership and team building
  • Problem resolution
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Staff management
  • Customer relations
  • Staff training
  • Training and coaching
  • Employee scheduling
  • Staff motivation

Certification

Serv Safe Certification


Timeline

General Manager

DPV LLC
01.2023 - 09.2025

Assistant Manager

Rustyhood LLC
01.2020 - 01.2023

Crew Member

Rustyhood LLC
06.2016 - 01.2020

High School Diploma -

Fitch Senior High School

Similar Profiles

CREATE PROFILE
Kaylah Beauchamp