Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Kaylah Browder

Lake Stevens,WA

Summary

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Driven leader and analytical problem-solver with proven team building and management success.

Overview

8
8
years of professional experience

Work History

Store Manager

STARBUCKS COFFEE COMPANY
09.2019 - Current
  • Assisted with hiring, training and mentoring new staff members.
  • Developed and promoted several employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Trained and guided team members to maintain high productivity and performance metrics.

Shift Manager

One Eleven Coffee Company
09.2017 - 02.2019
  • Coordinated merchandising, promoted new products and increased brand awareness.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Kept employees operating productively and working on task to meet business and customer needs.

Assistant Store Manager

Great Outdoor Provision Company
08.2015 - 09.2017
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Interviewed, hired, and trained staff associates.

Education

No Degree - General Studies

Everett Community College
Everett, WA

No Degree - General Studies

Tidewater Community College
Norfolk, VA

Skills

  • Training and Development
  • Staff Management
  • Microsoft Office
  • Goals and Performance
  • Team Leadership and Collaboration

Accomplishments

  • Promotion from Shift Supervisor to Assistant Manager to Store Manager in a time-span of under three years at Starbucks Coffee Company.
  • Led "Certified Trainer" training pods at Starbucks Coffee Company, building employee capability across the district.
  • Three time "Partner of the Quarter" at Starbucks Coffee Company.
  • Promoted from department manager to Assistant Store Manager at Great Outdoor Provision Company.

Additional Information

  • "Kickoff to Summer" event at the Boys and Girls Club Everett, WA (Starbucks Coffee Company)
  • "Touch a Truck" military event at Naval Air Station Everett, WA (Starbucks Coffee Company)
  • "Coffee With the Mayor" (Starbucks Coffee Company)
  • "Coffee With a Cop" (Starbucks Coffee Company)
  • "Back to School Drive" (Starbucks Coffee Company)
  • "Toys for Tots" (Starbucks Coffee Company)
  • "Hanford Farmers Market Coffee Pop-up" (One Eleven Coffee Company)
  • "Tidewater Restoration project" (Great Outdoor Provision Company)

Timeline

Store Manager

STARBUCKS COFFEE COMPANY
09.2019 - Current

Shift Manager

One Eleven Coffee Company
09.2017 - 02.2019

Assistant Store Manager

Great Outdoor Provision Company
08.2015 - 09.2017

No Degree - General Studies

Everett Community College

No Degree - General Studies

Tidewater Community College

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Kaylah Browder