Proactive and results-oriented professional with experience at Chick-fil-A and Welborn Garage Door, excelling in customer service and problem-solving. Demonstrated ability to enhance team efficiency and improve service quality through collaboration and a positive attitude. Skilled in managing tasks and fostering customer connections, contributing significantly to organizational success.
Managed inbound and outbound calls to schedule appointments.
Ensured customer concerns reached relevant divisions.
Organized deployment of technicians and installers for appointed tasks.
Collaborated with team members to optimize call center performance and improve overall service quality.