Kaylah Burdin

I started at Sykotic Ink as a Receptionist. So I answered phones, gave pricing, checked in clients, checked out clients, dealt with scheduling/rescheduling/confirming all service worker's appointments. I also dealt with appointment cancellations and no show clients. I cleaned the entire shop daily and made sure everything stayed organized. I would go and run errands for the studio and the team members. Shortly after starting I was promoted to manager which consisted of all the same tasks as well as creating schedules. I also implemented a new system for checking in clients and booking appointments called Rev, I built it up from scratch and taught others after me how to use it. After about a year I started a piercing apprenticeship and stepped down from management to focus on it. I was fully trained and piercing within the first year of starting it and i have been piercing since. I have successfully trained another piercer and they have been doing amazing. My clients always compliment me on my kindness and patience and I always do my best to ensure they all leave happy.