Kaylah Castillo
Dallas,TX
Summary
Motivated and empathetic Psychology graduate with a Minor in Human Relations. Well-versed in research methods, data analysis, and creative evidence-based solutions to support personal and organizational well-being. Strong Communicator with a deep understanding of interpersonal dynamics, conflict resolution, and team collaboration.
Overview
8
8
years of professional experience
Work History
Elementary School Volunteer
University of Oklahoma
08.2024 - Current
- Coordinated volunteer efforts during school-wide events, ensuring seamless and successful execution.
- Collaborated with other volunteers to create and maintain a safe and welcoming environment for students.
- Prepared materials for class activities and art projects.
- Developed a positive rapport with students, making them feel comfortable asking questions or seeking help.
Peer Tutor
Private Tutoring
03.2022 - Current
- Conducted tutoring sessions to help students improve their understanding of course material
- Met with students to clarify and review concepts taught in class and solve specific problems
- Assisted students with course material and assignments in a one-on-one setting
- Provided emotional support to struggling or overwhelmed students who are having difficulty adjusting academically or socially
- Taught note-taking techniques and test strategies
- Counseled struggling students on how best to use available resources in order to succeed academically
Private Nanny
GREENE FAMILY
06.2016 - 07.2021
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback
- Provided emotional support during times of stress or transition
- Encouraged safe, positive behavior by redirecting children to take positive action
- Engaged children in age-appropriate activities to encourage intellectual and motor skills development
Front Desk Associate
BUNCHES FLOWERS
08.2018 - 03.2019
- Resolved customer complaints in a professional manner while maintaining high standards of service quality
- Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed
- Answered telephones and greeted visitors to assist, answer questions and direct
- Responded promptly to customer inquiries via phone, email, and in-person visits
- Handled customer complaints professionally and effectively resolved issues according to company policies
Education
BACHELOR OF ARTS - PSYCHOLOGY
University of Oklahoma
Norman, OK12.2024
MINOR - HUMAN RELATIONS
University of Oklahoma
Norman, OK12.2024
Skills
- Adaptability
- Teamwork and Collaboration
- Analytical Skills
- Data analysis
- Critical thinking
- Interpersonal and social skills
- Conflict resolution
- Data entry
Activities
- OU Fit + Rec (intramural sports)
- Community Service
- Mentorship
- Peer Tutoring
Affiliations
- Alpha Omicron Pi
- OU Psychology Club
- OU Dodge Family College of Arts and Sciences
Timeline
Elementary School Volunteer
University of Oklahoma
08.2024 - Current
Peer Tutor
Private Tutoring
03.2022 - Current
Front Desk Associate
BUNCHES FLOWERS
08.2018 - 03.2019
Private Nanny
GREENE FAMILY
06.2016 - 07.2021
MINOR - HUMAN RELATIONS
University of Oklahoma
BACHELOR OF ARTS - PSYCHOLOGY
University of Oklahoma
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