Kaylah Castro
Customer Service
Carrollton,Tx
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
Work History
Front Desk Concierge/Receptionist
FIDUS Pet Concierge
04.2024 - 03.2025
- Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
- Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner. Usually 15-30 customers per day.
- Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
Cashier/Sales Associate/Customer Service
KUIU
09.2023 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Managed over 100 customers per day, via phone or in person
Cashier/Customer Service
Cavender's Boot City
02.2023 - 08.2023
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers. Helping well over 100 customers per day, even more during busy seasons such as rodeo or holiday season.
Education
Bachelor of Science - Veterinary Science
Collin College
McKinney, TX05-2029
Skills
- Client communication
- Equine experience
- Animal care
- Data collection
- Communication skills
- Organizational skills
- Time management
- Animal handling
- Computer skills
- Typing
- Phone etiquette
- Customer service
- Sales
- Negotiation
- Retail sales
- Shipping & Receiving
- Problem solving
- Attention to detail
- Conflict resolution
- Strong multitasking
- Guest relations
- Concierge services
- Cash handling experience
- Reservation management
- Hospitality services
- Registration processing
- POS systems
- Registration
- Clerical duties
- Documentation
- Bookkeeping
- Credit and cash payments
- Financial records oversight
- Amenities information
- Calendar and scheduling software
- Transaction processing
Languages
English
Native or Bilingual
Interests
- Animal Care
- Auto Repair/Restoration
- I like working with my hands and fixing things
- Volunteering at local animal shelters and rescue organizations
- Reading
- Horseback Riding
- Gardening
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Food Tourism
- Road Trips
- Video Gaming
- Animal Welfare Advocacy
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPaid time off401k matchPaid sick leaveQuote
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Timeline
Front Desk Concierge/Receptionist
FIDUS Pet Concierge
04.2024 - 03.2025
Cashier/Sales Associate/Customer Service
KUIU
09.2023 - 03.2024
Cashier/Customer Service
Cavender's Boot City
02.2023 - 08.2023
Bachelor of Science - Veterinary Science
Collin College
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