Kaylah Cole
Sweetwater,TN
Summary
Dynamic and customer-focused professional with over a decade of experience in restaurant service and 15+ years in customer-facing roles. Adept at delivering exceptional guest experiences, fostering client relationships, and maintaining poise in fast-paced environments. Currently excelling as a Realtor, leveraging strong interpersonal skills, attention to detail, and a commitment to excellence. Seeking to bring refined service expertise and a passion for hospitality to a distinguished dining establishment.
Overview
15
15
years of professional experience
Work History
Licensed Realtor
Silver Key Realty
06.2017 - Current
- Maintained up-to-date knowledge of local market trends and regulations, providing valuable insights and advice to clients.
- Conducted comprehensive market analyses to determine optimal listing prices for sellers, maximizing profits while minimizing time on market.
- Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
- Facilitated smooth transactions by coordinating with various stakeholders such as title companies, inspectors, appraisers, and attorneys.
- Advised and informed prospective clients on current market activities and conditions.
- Implemented efficient systems for managing paperwork and tracking client communication history, improving overall organization and productivity levels.
Process & Quality Control/Assurance Technician
HP Pelzer
04.2016 - 08.2019
- Maintain and Pareto internal production and quality data by creating Excel Spread Sheets
- Create Scrap Trends for Monthly Data Reports
- Supervise the CS1 Sort Department team members, report findings, and shipping requirements
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Develop and maintain Quality Communication Boards on all Production Lines
- Respond to Customer Complaints by implementing and documenting corrective action plans
- Complete and track internal audits
- Comply with all Environmental and Safety Regulations
Insurance Coordinator
Sweetwater Hospital Association
11.2015 - 04.2016
- Maintained a working relationship with all Worker's Compensation and Commercial Insurance Companies and represented Sweetwater Hospital in such
- Developed and monitored time sensitive records
- Maintained case records and coordinated benefits for Worker's Compensation patients
- Performed duties with little supervision while completing necessary assignment deadlines
- Create, organize, and maintain customer files
- Strategize corrective actions to process insurance claims
Probation Officer
East Tennessee Human Resource Agency
06.2012 - 11.2015
- Prepare and maintain case files for each client
- Keep detailed, time sensitive records on each client in accordance with state laws and guidelines
- Maintained office supply levels and received orders as needed
Quality Control Auditor
Catalyst/JTEKT
02.2011 - 06.2012
- Supply quality control data necessary for regulatory submissions
- Participated with internal assessments and audits
- Perform inspections on finished products
- Served as a technical liaison between quality control and other departments, vendors, and contractors
- Investigate or report questionable test results
Quality Control Technician
E & E Manufacturing
08.2009 - 02.2011
- Conduct routine and non-routine analyses of in-process materials, environmental samples, finished goods, and stability samples
- Schedule calibration and validation of quality laboratory equipment
- Monitor testing procedures to ensure that all tests are performed in accordance with established item specifications, standard test methods, and protocols
- Participation of out-of-specification and failure investigations, and initiate recommend corrective actions
- Develop and revise standard quality control operating procedures and technical reports such as deviation reports, testing protocols, and trend analyses
- Shipping and receiving inspections of products and materials
- Weld destruct, cut and etch of welds while tracking the performance data
Education
Associate of Applied Science - Criminal Justice
Cleveland State CC
Cleveland, TN05.2012
High School Diploma -
Sweetwater High School
Sweetwater, TN05.2003
Skills
- Customer Service
- Strong Multitasking
- Critical thinking
- Decision making
- Supervision
- Fast-paced environment
- Microsoft Office,Excel, Word,PowerPoint
- Reporting
- Management
- Account balancing
- Cash distribution
- Technical writing
- Detail oriented
- Independent work
- Teamwork
- Time management
- Conflict resolution
- Coordinating tasks
- Judgment and decision making
Timeline
Licensed Realtor
Silver Key Realty
06.2017 - Current
Process & Quality Control/Assurance Technician
HP Pelzer
04.2016 - 08.2019
Insurance Coordinator
Sweetwater Hospital Association
11.2015 - 04.2016
Probation Officer
East Tennessee Human Resource Agency
06.2012 - 11.2015
Quality Control Auditor
Catalyst/JTEKT
02.2011 - 06.2012
Quality Control Technician
E & E Manufacturing
08.2009 - 02.2011
Associate of Applied Science - Criminal Justice
Cleveland State CC
High School Diploma -
Sweetwater High School
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