Summary
Overview
Work History
Education
Skills
Timeline
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Kaylah Coleman

Schertz

Summary

Dynamic and detail-oriented professional with a proven track record at Amazon, excelling in order fulfillment and inventory management. Recognized for enhancing customer satisfaction through exceptional service and teamwork. Skilled in quality control and relationship building, consistently achieving productivity goals while maintaining a safe and organized work environment.

Overview

7
7
years of professional experience

Work History

Fulfillment Associate

Amazon
08.2019 - 12.2021
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
  • Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
  • Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
  • Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
  • Collaborated with team members to optimize workflows and improve overall operational performance.
  • Played a key role in successful cycle counts, contributing to accurate inventory management across the fulfillment center.
  • Maintained inventory accuracy with meticulous attention to detail in receiving, storage, and shipment preparation.
  • Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.
  • Consistently met high standards for cleanliness and organization within the fulfillment center, ensuring an orderly working environment for all team members.
  • Followed safety protocols to minimize workplace accidents.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.

Lyft Driver

Lyft
02.2018 - 12.2018
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.

Warehouse Worker

Dart Logistics
06.2016 - 02.2017
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Merchandiser

GUESS Factory
10.2014 - 05.2016
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
  • Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
  • Collaborated with store management to develop promotional plans and execute timely merchandise resets.
  • Monitored competitor activity, adapting strategies to maintain competitive advantage.
  • Customized store layouts to maximize foot traffic and product exposure, enhancing sales potential.
  • Increased customer engagement by providing knowledgeable product recommendations.

Education

High School Diploma -

Apopka High School
Apopka, FL

Bachelor of Science - IT Management

Western Governors University
Salt Lake City, UT
10-2027

Skills

  • Teamwork and collaboration
  • Willing to learn
  • Attention to detail
  • Product packaging
  • Customer service
  • Detail-oriented
  • Quality control
  • Relationship building
  • Inventory maintenance
  • Inventory auditing
  • Merchandise inspections
  • Multitasking and organization
  • Quality assurance
  • Team collaboration
  • Order fulfillment
  • Punctual and reliable
  • Friendly and courteous
  • Issue resolution
  • Team leadership

Timeline

Fulfillment Associate

Amazon
08.2019 - 12.2021

Lyft Driver

Lyft
02.2018 - 12.2018

Warehouse Worker

Dart Logistics
06.2016 - 02.2017

Merchandiser

GUESS Factory
10.2014 - 05.2016

High School Diploma -

Apopka High School

Bachelor of Science - IT Management

Western Governors University

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