Kaylah Concepcion
Oyster Bay,NY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Knowledgeable and dedicated customer service professional with extensive experience in type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
Uses independent decision-making skills and sound judgment to positively impact company success. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Slomins Security
07.2022 - Current
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Answered on going inbound and outbound calls promptly to avoid on-hold wait times.
- Assist customer with any billing inquires, schedule appointments and service calls if needed and assist troubleshooting.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Service Representative
Uhaul Moving And Storage
09.2021 - 07.2022
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assist customers in person by scheduling truck rentals.
- Clean equipment of the truck and park them back into their space.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Promoted available products and services to customers during service, account management, and order calls.
- Handled customer inquiries and suggestions courteously and professionally.
- Trained new personnel regarding company operations, policies and services.
Counter Person
Mario’s Pizzeria Of Oyster Bay
05.2018 - 02.2022
- Reconciled cash drawer and corrected any errors.
- Relayed information about menu selections and featured products.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Processed customer orders and accurately entered into order system.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Checked personal identifications during alcohol and tobacco sales.
- Brewed coffee and tea and changed out drink station syrups.
- Managed multiple tasks in high-volume environment.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Education
Bachelor Of Liberal Arts -
Nassau Community College
Garden CityHigh School Diploma - Liberal Arts And General Studies
Oyster Bay High School
Oyster Bay, NY06.2020
Skills
- Active Listening
- Credit Card Payment Processing
- Report Transcription
- Microsoft Word
- Retail Sales Customer Service
- Customer Relations
- Microsoft PowerPoint
- Stocking and Replenishing
- Google Docs
- Call Center Operations
- Billing Adjustments and Refunds
- Spreadsheets
Languages
Spanish
Limited Working
Timeline
Customer Service Representative
Slomins Security
07.2022 - Current
Customer Service Representative
Uhaul Moving And Storage
09.2021 - 07.2022
Counter Person
Mario’s Pizzeria Of Oyster Bay
05.2018 - 02.2022
Bachelor Of Liberal Arts -
Nassau Community College
High School Diploma - Liberal Arts And General Studies
Oyster Bay High School
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