Kaylah Crabtree
Summary
Skilled Administrative Assistant with proven expertise in office administration and management rooted in the LEAN philosophy, who is established in client relations and leveraging cloud, and web-based platforms to enhance departmental efficiency with demonstrated ability to maintain confidentiality while diligently working in collaboration.
Overview
2
2
years of professional experience
Work History
Administrative Assistant to Director of Counseling
The College Of Saint Scholastica
11.2024 - Current
- Be a liaison between the CSS community and the Counseling Services Office.
- Provides communication and information to internal and external stakeholders about the purpose, services, and practices of Counseling Services Office
- Oversees administrative steps for students to access Counseling Services
- understands and maintains confidentiality of student records and information in accordance with HIPPA and FERPA
- Assist with recordkeeping and report generation to comply with mandated policy and procedures using cloud-based platforms.
- Maintain accurate records in the Electronic Health Record (EHR) system
- Processes requests in a timely manner
- Assists with the technical needs of the EHR and other systems and platforms to maintain departmental functionality.
- Assist with outreach and correspondence
- Assist health providers with community programming needs
- Maintain communication with students about required processes and paperwork.
- Coordinate events and programs including scheduling, marketing, and organization.
- Determines office supply needs and orders supplies.
- Reconciles departmental purchasing cards.
- Attends to office management tasks to ensure departmental functionality
Administrative Assistant
University of Wisconsin- River Falls
08.2022 - 12.2023
- Provided administrative support for the department of Student Health and Counseling, under the general supervision of the Office Manager
- Scheduled logistics and secured resources for meetings, conferences, and student appointments
- Served as first point of contact for individuals and groups
- Provided organizational information in accordance with the office as well as HIPPA and FERPA regulations via phone, in person, and other communication mediums
- Prepared and collected various communication materials, as well as surveys and questionnaires.
- Directed phone calls, emails, and other forms of communication to the appropriate entities
- Organized and maintained a physical and digital client filing system
- Managed office inventory and coordinated maintenance of office equipment and spaces.
- Tracked and reports expenses
- Entered various points of data for the purposes of maintaining departmental goals
Education
Bachelor of Science - Psychology
University of Wisconsin, River Falls
River Falls, WISkills
- Data Entry
- Client Relations
- Computer skills
- Office Administration and Management
- Web-Based Business Platforms such as Microsoft Office Suites and Google Suites
- Records management
- Calendar management
- Cloud-Based Customer-Service Platforms
- Customer and Client Relations
- Clerical Support
- Scheduling
Timeline
Administrative Assistant to Director of Counseling
The College Of Saint Scholastica
11.2024 - Current
Administrative Assistant
University of Wisconsin- River Falls
08.2022 - 12.2023
Bachelor of Science - Psychology
University of Wisconsin, River Falls
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