Kaylah Davis

Support Farmers' agents, specializing in auto, billing, and home insurance.

Proficient in generating quotes, explaining coverage options, and clarifying billing inquiries.

Assist with pay plan changes, driver additions, and vehicle quotes.

• Maintained strong relationships with customers, leading to increased repeat business.
• Exceeded daily outbound call quotas while maintaining high levels of customer satisfaction and engagement.
• Enhanced company reputation by addressing customer concerns and resolving issues promptly.
• Streamlined call processes by identifying inefficiencies and implementing improvements.
• Managed donor appointments and calendars, ensuring confidentiality.
• Updated confidential medical histories and notified personnel as needed.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Built client relationships through lifestyle advice, food suggestions, and positive interaction.

• Assisted families in applying for COVID-19 Funeral Assistance.
• Verified critical documentation, ensuring accuracy and completeness.
• Managed high-volume calls, maintaining professionalism and sensitivity during difficult situations.
• Verified funeral receipts and documentation by contacting funeral homes and other businesses to ensure accuracy and compliance with application requirements.
• Liaised with applicants, providing follow-up communication to request any missing or additional documentation needed to process COVID-19 Funeral Assistance applications efficiently.