Kaylah Ellison
Newark,NJ
Summary
I am well rounded in a significant amount of thinngs but most importantly I am a:
- Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures.
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
- Organized childcare professional adept at staying organized and managing hectic schedules. Adheres to kind and compassionate approach when dealing with discipline issues. Career history serving individual families with multiple children in both live-in and live-out scenarios.
- Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CNA
Livia Senior Living
04.2024 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
Customer Experience Specialist
ERMC Aviation LLC
07.2023 - 07.2024
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Created a knowledge base for staff members that provided quick access to important company information, frequently asked questions, and troubleshooting guides; this resource served as an invaluable tool in helping employees quickly resolve customer queries.
- Worked closely with sales teams to provide seamless transition from pre-to post-sales support, enhancing the overall client journey.
- Participated in cross-functional teams to address complex problems, improving overall customer experience strategy.
- Collaborated with team members to create a positive work environment and improve overall customer experience.
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
Sales Representative
CLEAR
01.2023 - 05.2023
- Scanning peoples rightness or fingerprint, assisting people aboard airplane escorting people to TSA
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Exceeded sales targets through effective planning and goal setting.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Provided feedback from customers to product development team, influencing future product enhancements.
- Managed portfolio of high-value accounts, ensuring they received exceptional service.
Customer Service Representative
U-Haul
11.2021 - 01.2023
- Helping people check in and returning trucks
- Checking IDs making sure They are not expired
- Cleaning trucks, restocking shelves, keeping up with maintenance on the trucks , billing customers
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Managed timely and effective replacement of damaged or missing products.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Increased efficiency and team productivity by promoting operational best practices.
Babysitter
jenke family
12.2018 - 01.2022
- At the time Ms jenke had a 4 yr old (Noah) and was pergnant with her other son (leo) who was in july I helped her maintain her household while She went to school
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Cashier
Dunkin' Donuts
08.2020 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Education
Associate of Science - Nursing
Essex County College
Newark, NJ06.2026
High school diploma - Business
Newark Vocational High School
Newark, NJ06.2022
Skills
- Kitchen Experience
- Merchandising
- Cleaning Experience
- Cooking
- Meal Preparation
- Food Production
- Host/Hostess
- Retail Sales
- Food Safety
- Cash Handling
- Food Handling
- Food Service
- Serving Experience
- Food Preparation
- Cashiering
- Patient Care
- Vital signs monitoring
- Compassion and Empathy
- Bathing Assistance
- Customer Service
- Active Listening
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Customer Relations
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Passenger Assistance
- Strong multitasking
- Time management expertise
- Flexible Work Schedule
- Microsoft Excel
- Complaint resolution
- Payment Processing
- Professional telephone demeanor
- Call Center Operations
- Scheduling
- Follow-up skills
Certification
Driver's License, 01/01/23, 03/01/25
Personal Information
Work Permit: Authorized to work in the US for any employer
Additional Information
CPR Certifited
Timeline
CNA
Livia Senior Living
04.2024 - Current
Customer Experience Specialist
ERMC Aviation LLC
07.2023 - 07.2024
Sales Representative
CLEAR
01.2023 - 05.2023
Customer Service Representative
U-Haul
11.2021 - 01.2023
Cashier
Dunkin' Donuts
08.2020 - 11.2021
Babysitter
jenke family
12.2018 - 01.2022
Associate of Science - Nursing
Essex County College
High school diploma - Business
Newark Vocational High School
Driver's License, 01/01/23, 03/01/25
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