Kaylah Garland
Morgantown,WV
Summary
Results-driven professional with extensive experience in customer support and team collaboration. Expertise in improving operational efficiency while upholding service excellence. Strong communication skills and proficiency in Microsoft Word facilitate effective event coordination and problem resolution. Detail-oriented approach ensures thorough completion of tasks and exceptional experiences for clients and residents.
Overview
3
3
years of professional experience
Work History
Bartender
Club Ivy/Cantina Fuego
Morgantown, WV
07.2025 - Current
- Mixed and served cocktails to customers efficiently and accurately.
- Maintained clean and organized bar area throughout shifts.
- Assisted in managing inventory and restocking supplies as needed.
- Engaged with patrons to provide exceptional customer service experience.
- Monitored customer behavior to promote responsible alcohol consumption.
- Performed opening and closing duties including restocking supplies.
Community Assistant
Vulcan Village
California, Pennsylvania
08.2022 - 05.2023
- Assisted residents with daily activities and coordinated community engagement events.
- Responded promptly to resident inquiries regarding housing issues and provided essential support resources.
- Performed daily rounds in residence apartments to ensure compliance with established standards.
- Collaborated with team members to enhance resident satisfaction and improve community life.
- Coordinated communication between residents and management to address concerns effectively.
- Provided exceptional service and attention to residents during face-to-face or phone interactions.
- Collected packages and organized mail for efficient distribution.
- Maintained on-call status after hours to address urgent resident needs.
Undergraduate Library Assistant
Waynesburg University
Waynesburg, PA
- Assisted patrons in locating desired materials and resources
- Ensured library materials were properly shelved and organized
- Maintained a safe and secure environment by monitoring visitors
- Developed and implemented innovative outreach activities for community engagement
- Cataloged books and materials using various methods
- Stayed current on library policies and procedures to enforce standards efficiently
Social Worker Assistant
California University of Pennsylvania
California, PA
- Answered incoming phone calls, processed requests, transferred calls, and relayed messages to appropriate personnel
- Assisted manager in all aspects of business operations
- Worked closely with management to provide effective assistance for specific aspects of business operations
- Greeted guests with friendliness and professionalism
- Managed filing system, entered data, and completed other clerical tasks
- Collaborated with coworkers and staff members to complete special tasks on a daily basis
People Counter- Covid
PA STATE SYSTEM OF HIGHER EDUCATION
California, PA
- Monitored and counted the number of people in each section of the gym to ensure compliance with capacity limits
- Updated online capacity charts in real-time to provide accurate information to customers
- Implemented solutions to address quality control issues and improve overall operations
- Enforced gym regulations and held customers accountable for non-compliance
- Demonstrated adaptability and efficiency in learning new concepts quickly
- Enhanced communication skills through regular interactions with customers and colleagues
Sale Associate/Cashier
Dollar Tree Stores Inc.
Shrewsbury, PA
- Processed POS transactions accurately and efficiently, handling coin, currency, payment cards, and receipts for customers
- Assisted customers in locating products and checked inventory at other locations
- Maintained composure and effectively resolved issues in fast-paced, high-stress environments
- Prepared merchandise for the sales floor by pricing and tagging items
- Interacted with customers to address inquiries about sizing, accessories, and product care
- Enhanced store visual appeal by organizing racks and shelves to promote merchandise and engage customers
Children Safety Advisor
Titanium Athletics
Glen Rock, PA
- Monitored children to ensure safety at all times
- Sanitized equipment regularly to maintain cleanliness
- Demonstrated strong interpersonal skills when interacting with children and parents
- Serve drinks efficiently while maintaining a clean environment, enhancing guest satisfaction.
- Inspected worksites, practices, and gear to ensure compliance with safety standards
- Maintained adherence to safety regulations and protocols
- Identified and addressed hazards promptly
- Responded efficiently to emergencies as directed
Education
B.A. - Administration Professional Studies
Waynesburg University
Waynesburg08-2025
High school diploma - Glen Rock
Susquehannock High School
Glen Rock01.2020
California - Veterinary Technology
California University of Pennsylvania
CaliforniaSkills
- Communication skills
- Team collaboration
- Positive attitude
- Eagerness to learn
- Mail management
- Schedule coordination
- Computer proficiency
- Time organization
- Facility maintenance
- Process enhancement
- Active listening
- Adaptability
- Customer support
- Digital literacy
- Microsoft Word expertise
- Problem solving
- Event coordination
- Conflict resolution
- Public speaking
Timeline
Bartender
Club Ivy/Cantina Fuego
07.2025 - Current
Community Assistant
Vulcan Village
08.2022 - 05.2023
Undergraduate Library Assistant
Waynesburg University
Social Worker Assistant
California University of Pennsylvania
People Counter- Covid
PA STATE SYSTEM OF HIGHER EDUCATION
Sale Associate/Cashier
Dollar Tree Stores Inc.
Children Safety Advisor
Titanium Athletics
B.A. - Administration Professional Studies
Waynesburg University
High school diploma - Glen Rock
Susquehannock High School
California - Veterinary Technology
California University of Pennsylvania