Kaylah Ginyard-McDowell
Spartanburg,SC
Summary
I am a Organized and dependable candidate successful at managing multiple priorities with a positive attitude And Willingness to take on added responsibilities to meet team goals. I am a Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. I am also willing to relocate!
Overview
3
3
years of professional experience
Work History
Personal Banker
Wells Fargo
11.2022 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for n ew services.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Promoted financial products by maintaining excellent service offering knowledge.
- Cross-sold bank products and services to meet customer needs and provide options.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Processed deposits, withdrawals and ACH transfers accurately.
- Supported managers in implementing operational improvements that increased efficiency across the branch network.
- Managed complex credit applications; negotiated terms and conditions which resulted in increased loan approvals for qualified borrowers.
- Provided customers with additional information regarding account services.
- Greeted customers and delivered information about new account processes.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
Sales Associate
Target
05.2021 - 09.2022
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Generated new sales leads to achieve and exceed monthly sales goals.
Education
Business Administration And Management
USC Upstate
Spartanburg05.2025
Skills
- Relationship Building
- Branch operations
- Customer Service
- Customer Satisfaction
- Positive Attitude
- Cash Handling
- Fraud prevention
- Attention to Detail
- Relationship building and management
- Interpersonal Skills
- Banking Policies and Procedures
- Issues Resolution
- Financial Advising
- Account Maintenance
- Financial Services
- Cross-Selling and Upselling
- Sales strategy
- Business Development
- MS Excel
- Sales Growth
- Safe Deposit Box Oversight
- Documentation
- Marketing campaigns
- Account updating
- File Maintenance
- Records Maintenance
- Banking operations knowledge
- Financial product knowledge
- Loans
- Regulatory Compliance
- Sales expertise
Timeline
Personal Banker
Wells Fargo
11.2022 - Current
Sales Associate
Target
05.2021 - 09.2022
Business Administration And Management
USC Upstate
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