Summary
Overview
Work History
Education
Skills
Timeline
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Kaylah Gladden

Cincinnati

Summary

Dynamic customer service professional with a goal-oriented mindset, known for enhancing customer satisfaction at Target Health Worldwide. Skilled in customer relations and data entry, I excel in resolving issues with empathy, fostering loyalty, and ensuring positive experiences. Proven ability to manage high-stress situations while maintaining professionalism and focus on results.

Overview

9
9
years of professional experience

Work History

Representative

Target Health Worldwide
02.2025 - Current
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.

CNA

Miracle Healthcare
03.2019 - 03.2024
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.

Customer Service Representative

Cincinnati Bell
03.2019 - 03.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Care Executive

North Gate Mall
02.2016 - 03.2019
  • Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
  • Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Took ownership of customers issues to follow problems through to resolution.

Education

HSD - General

Dohn
Cincinnati, OH
04.2021

Skills

  • Customer support
  • Goal-oriented mindset
  • Customer relations
  • Data entry proficiency

Timeline

Representative

Target Health Worldwide
02.2025 - Current

CNA

Miracle Healthcare
03.2019 - 03.2024

Customer Service Representative

Cincinnati Bell
03.2019 - 03.2021

Customer Care Executive

North Gate Mall
02.2016 - 03.2019

HSD - General

Dohn

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Kaylah Gladden