Kaylah Gray
Sacramento,CA
Summary
Adept at managing high-stress situations and enhancing customer satisfaction, I bring a proven track record from roles at Fanuiel and Amazon. My expertise in event planning and reliability, coupled with a knack for empathetic dispute resolution, has consistently boosted loyalty and operational efficiency. Skilled in both interpersonal communication and meticulous organization, I excel in dynamic environments.
Overview
3
3
years of professional experience
Work History
Nanny
Jessica Mays
10.2023 - 04.2024
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
Customer Service Representative
Fanuiel
05.2022 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Grocery Stocker
Amazon
02.2021 - 02.2022
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Consistently lifted materials weighing as much as Number pounds.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Customer Service Representative
Bank of America Edd
06.2021 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Option For Youth Charter School
Sacramento, CA12.2009
Skills
- Patience and understanding
- Reliability and Trustworthiness
- Approachable
- Activity and Event Planning
Timeline
Nanny
Jessica Mays
10.2023 - 04.2024
Customer Service Representative
Fanuiel
05.2022 - 12.2022
Customer Service Representative
Bank of America Edd
06.2021 - 10.2021
Grocery Stocker
Amazon
02.2021 - 02.2022
Option For Youth Charter School
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