Summary
Overview
Work History
Education
Skills
Timeline
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Kaylah Harper

Jonesboro,GA

Summary

Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

2
2
years of professional experience

Work History

Front End Team Lead

Walmart
02.2024 - Current
  • Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Created employee schedules to align coverage with forecasted demands.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Skillfully managed multiple priorities within a fast-paced retail environment, consistently meeting or exceeding performance expectations.
  • Maintained a clean and organized retail environment, ensuring easy navigation for customers.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.

Apparel Associate

Walmart
05.2023 - 02.2024
  • Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
  • Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
  • Preserved outlook of store by dusting, cleaning and restocking merchandise.
  • Displayed and organized products in store to help customers locate products easily.
  • Greeted and interacted with over customers to assist in selecting and locating merchandise.
  • Managed stock levels on the sales floor through efficient replenishment processes that maintained consistent product availability.
  • Enhanced team performance by collaborating with colleagues to achieve daily sales goals and complete tasks efficiently.
  • Improved overall presentation of merchandise by regularly rotating stock items based on seasonal demands or promotional events.
  • Selected, recommended and located merchandise based on customer needs and desires.
  • Assisted in the training and onboarding of new associates by sharing best practices and offering guidance when needed.
  • Exceeded customer expectations through efficient problem-solving skills and prompt attention to their concerns.

Stocking Associate

Walmart
08.2022 - 05.2023
  • Enhanced store organization by accurately stocking shelves and maintaining inventory control.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Examined and inspected stock items for defects and reported damages to supervisor.
  • Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
  • Maintained effective team member communication.
  • Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
  • Collaborated with team members to maintain a clean, organized work environment.
  • Demonstrated adaptability by effectively handling various tasks, including receiving shipments, organizing backroom storage, and updating pricing information.
  • Managed time effectively during high-pressure situations such as peak shopping hours or holidays to maintain consistent service levels across all departments of the store.
  • Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Answered customer questions and provided detailed product information.
  • Assisted in training new Stocking Associates, sharing best practices and relevant experience.
  • Completed floor replenishment to guarantee customer satisfaction and size availability.
  • Utilized technology tools such as handheld scanners for efficient inventory management throughout the entire stocking process.

Education

High School Diploma -

Mundy's Mill High School
Jonesboro, GA
05.2022

Skills

  • Customer Service
  • Problem-solving skills
  • Time Management
  • Listening Skills
  • Cash counting & Handling
  • Training and mentoring
  • Goals and performance
  • Cash Register Operation
  • Employee Motivation
  • Team Supervision
  • Opening and closing procedures
  • Task Prioritization

Timeline

Front End Team Lead

Walmart
02.2024 - Current

Apparel Associate

Walmart
05.2023 - 02.2024

Stocking Associate

Walmart
08.2022 - 05.2023

High School Diploma -

Mundy's Mill High School

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Kaylah Harper