Kaylah Henson
Student
Wayne,NE
Summary
I'm a Forensic Science student looking to gain experience in the Criminal Justice field. I am pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
4
4
Languages
Work History
Tour Guide
Wayne State College
Wayne, NE
01.2025 - Current
- Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Trained new hires ensuring they were well-prepared knowledgeable about their assigned tours before leading them independently.
- Managed scheduling and logistics for multiple tour groups, ensuring smooth operation and timely departures.
- Enhanced visitor engagement by delivering captivating and informative tours of historical sites.
- Guided groups of up to 30 people on scheduled tours.
Admissions Representative
Wayne State College
Wayne, NE
05.2025 - 08.2025
- Established meaningful connections with alumni networks to facilitate ongoing engagement opportunities for current students and graduates alike.
- Enhanced the reputation of the institution through positive interactions with prospective students and their families.
- Organized and executed successful campus events such as open houses, information sessions, and college fairs.
- Boosted visibility within the local community by representing our institution at various off-campus events such as college fairs and conferences.
- Provided personalized guidance to applicants throughout the entire admissions process, ensuring a smooth transition into higher education.
- Managed a high volume of inquiries from prospective students via phone, email, and social media platforms in a professional manner.
Resident Assistant
Wayne State College
08.2023 - 05.2025
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Coordinated maintenance requests with appropriate staff members to address facility issues in a timely manner.
- Maintained clean, safe, and well-organized patient environment.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Assisted in evacuation during emergency situations, ensuring safety and accountability of all residents.
- Mentored new Resident Assistants, providing guidance on effective strategies for managing various situations.
- Developed educational programs focusing on topics such as time management, study habits, and stress reduction techniques to promote academic success among residents.
Hotel Telephone Operator
Marriot Hotel
Oranjestad, Aruba
06.2021 - 06.2022
- Supported sales efforts by providing accurate information about hotel amenities, packages, and promotions to prospective clients.
- Ensured smooth communication between departments, relaying messages and updates regarding guest needs or preferences.
- Enhanced customer satisfaction by promptly answering and directing incoming calls to appropriate hotel departments.
- Contributed to the hotel''s reputation for excellent service through professional telephone etiquette and courteous interactions with guests.
- Handled emergency situations calmly and professionally, contacting appropriate personnel when necessary for guest safety or security concerns.
- Demonstrated a strong commitment to teamwork by assisting coworkers when needed during busy periods or staff shortages within the department.
Babysitter for International visitors
SittersAruba
08.2021 - 12.2025
- Communicated positively with children and guardians.
- Taught children to organize toys, wash hands, and share by leading by example.
- Played games, worked on puzzles, and read books to young children.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
Education
Bachelor of Science - Criminal Justice, Forensic Studies, Biology
WAYNE STATE COLLEGE
Wayne, NE05-2026
Skills
- Excell
- Word
- Slide presentation
- Asgard
- GXI
- Opera
- Time management
- Team player
- Active listening
- Documentation and reporting
- Case management
- Emergency response
- Data confidentiality
Timeline
Admissions Representative
Wayne State College
05.2025 - 08.2025
Tour Guide
Wayne State College
01.2025 - Current
Resident Assistant
Wayne State College
08.2023 - 05.2025
Babysitter for International visitors
SittersAruba
08.2021 - 12.2025
Hotel Telephone Operator
Marriot Hotel
06.2021 - 06.2022
Bachelor of Science - Criminal Justice, Forensic Studies, Biology
WAYNE STATE COLLEGE