Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kaylah Henson

Kaylah Henson

Student
Wayne,NE

Summary

I'm a Forensic Science student looking to gain experience in the Criminal Justice field. I am pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

5
5
years of professional experience
4
4
Languages

Work History

Tour Guide

Wayne State College
Wayne, NE
01.2025 - Current
  • Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
  • Built personal relationships with guests to promote positive experiences.
  • Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
  • Trained new hires ensuring they were well-prepared knowledgeable about their assigned tours before leading them independently.
  • Managed scheduling and logistics for multiple tour groups, ensuring smooth operation and timely departures.
  • Enhanced visitor engagement by delivering captivating and informative tours of historical sites.
  • Guided groups of up to 30 people on scheduled tours.

Admissions Representative

Wayne State College
Wayne, NE
05.2025 - 08.2025
  • Established meaningful connections with alumni networks to facilitate ongoing engagement opportunities for current students and graduates alike.
  • Enhanced the reputation of the institution through positive interactions with prospective students and their families.
  • Organized and executed successful campus events such as open houses, information sessions, and college fairs.
  • Boosted visibility within the local community by representing our institution at various off-campus events such as college fairs and conferences.
  • Provided personalized guidance to applicants throughout the entire admissions process, ensuring a smooth transition into higher education.
  • Managed a high volume of inquiries from prospective students via phone, email, and social media platforms in a professional manner.

Resident Assistant

Wayne State College
08.2023 - 05.2025
  • Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
  • Coordinated maintenance requests with appropriate staff members to address facility issues in a timely manner.
  • Maintained clean, safe, and well-organized patient environment.
  • Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
  • Assisted in evacuation during emergency situations, ensuring safety and accountability of all residents.
  • Mentored new Resident Assistants, providing guidance on effective strategies for managing various situations.
  • Developed educational programs focusing on topics such as time management, study habits, and stress reduction techniques to promote academic success among residents.

Hotel Telephone Operator

Marriot Hotel
Oranjestad, Aruba
06.2021 - 06.2022
  • Supported sales efforts by providing accurate information about hotel amenities, packages, and promotions to prospective clients.
  • Ensured smooth communication between departments, relaying messages and updates regarding guest needs or preferences.
  • Enhanced customer satisfaction by promptly answering and directing incoming calls to appropriate hotel departments.
  • Contributed to the hotel''s reputation for excellent service through professional telephone etiquette and courteous interactions with guests.
  • Handled emergency situations calmly and professionally, contacting appropriate personnel when necessary for guest safety or security concerns.
  • Demonstrated a strong commitment to teamwork by assisting coworkers when needed during busy periods or staff shortages within the department.

Babysitter for International visitors

SittersAruba
08.2021 - 12.2025
  • Communicated positively with children and guardians.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Played games, worked on puzzles, and read books to young children.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.

Education

Bachelor of Science - Criminal Justice, Forensic Studies, Biology

WAYNE STATE COLLEGE
Wayne, NE
05-2026

Skills

  • Excell

  • Word

  • Slide presentation

  • Asgard

  • GXI

  • Opera

  • Time management

  • Team player

  • Active listening

  • Documentation and reporting

  • Case management

  • Emergency response

  • Data confidentiality

Timeline

Admissions Representative

Wayne State College
05.2025 - 08.2025

Tour Guide

Wayne State College
01.2025 - Current

Resident Assistant

Wayne State College
08.2023 - 05.2025

Babysitter for International visitors

SittersAruba
08.2021 - 12.2025

Hotel Telephone Operator

Marriot Hotel
06.2021 - 06.2022

Bachelor of Science - Criminal Justice, Forensic Studies, Biology

WAYNE STATE COLLEGE
Kaylah HensonStudent