Kayla H Knight

• Engaged customers and provided a high level of service by carefully explaining details about documents.
• Maintained a pleasant and cordial attitude, remaining calm when issues arose.
• Conducted meetings or phone calls with potential clients to present insurance policies, and answer questions.
• Responded to customer inquiries and problems to promote great service.
• Collect copays.
• Referral specialist putting in the referral and making the appointments.
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Provided support and information to patients regarding their referrals.
• Maintained accurate records of referrals, follow-ups, and outcomes.
• Coordinated with other departments for the scheduling of appointments related to referrals.
• Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
• Maintained accurate and up-to-date patient records, including referral status and follow-up information.
• Prepared referral documents containing patient information, diagnosis codes, treatment plans, and provider information.
• Transmitted medical records and other correspondence by mail, e-mail, or fax.
• Scheduled and confirmed patient appointments and consultations.
• Coordinated referrals with primary care physicians, specialists, and other healthcare providers.
• Navigated through multiple online systems to obtain documentation.
• Contacted patients to arrange payment arrangements for deductible and out-of-pocket liability.
• Answered telephones and directed calls to appropriate medical or administrative staff.

Take orders and serve food and beverages to customers at the tables in dining establishment. Check with customers to ensure that they are enjoying their meals. Take action to correct any problems. Communicate with customers to resolve complaints or ensure satisfaction.

• Operated POS terminals to input orders, split bills and calculate totals.
• Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
• Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
• Collaborated with host, bus person and cook to serve up food and beverage options.
• Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
• Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
• Calculated charges, issued table checks and collected payments from customers.

• Met needs of physicians and other treating team members with timely retrievals of patient medical records.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Assisted with customer requests and answered questions to improve satisfaction.
• Processed invoice payments and recorded information in account database.

• Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
• Supervised activities of dining room staff to maintain service levels and support guest needs.
• Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
• Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
• Greeted guests and gathered information to seat groups or place on waitlist.