KAYLAH MCBURSE
Oviedo,USA
Summary
Results-driven individual with a solid background in customer service and fast food operations. Demonstrated expertise in supervising staff and ensuring high-quality service delivery. Excellent problem-solving abilities and attentiveness to customer comfort contribute to a positive dining experience. Effective communicator and team-oriented professional.
Overview
7
7
years of professional experience
Work History
Customer Support
Charter
Orlando, FL
12.2022 - Current
- Served as Tier 1 support for hardware, delivering assistance to personnel in local and remote settings.
- Addressed daily client issues affecting various departments across multiple offices.
- Executed software updates and installations to eliminate security loopholes.
- Facilitated resolution of connectivity problems for customers through effective troubleshooting.
- Served as customer support assistant, fielding technical support concerns and guiding users through proper use of applications.
- Worked effectively in fast-paced environments.
Pharmacy Technician
Walgreens Pharmacy Care Center
03.2020 - 12.2022
- Help customers refill their medication.
- Transfer customers to the right department.
- Help educate customers on Walgreens policy and medication.
- Prepared prescription transfers to other pharmacies.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Collections/ Debt
US Bank
06.2018 - 01.2020
- Monitored assigned accounts to identify outstanding debts and recover balances.
- Regularly updated account status and maintained accurate database records.
- Negotiated payment plans and deadlines to facilitate debt recovery.
- Developed strategic action plans to address outstanding balances effectively.
- Collaborated with team members while excelling in independent work.
- Delivered exceptional customer service, enhancing bank's positive reputation.
- Assisted customers with online banking inquiries to ensure seamless user experience.
Education
Diploma - Medical Assistance
Florida Technical College
Orlando, FL06.2023
High School Diploma -
Hagerty High School
Oviedo, Florida01.2016
Skills
- Call center experience
- Customer support assessment
- Technical troubleshooting
- Collections expertise
- Target-driven performance
- Effective communication skills
- Data entry
- Problem-solving skills
- Call control
- Communicating with clients
- Complaint resolution
- Payment processing
- Product knowledge
- Building rapport
- Quality assurance controls
- Call handling
- Professional phone voice
- Call control skills
Timeline
Customer Support
Charter
12.2022 - Current
Pharmacy Technician
Walgreens Pharmacy Care Center
03.2020 - 12.2022
Collections/ Debt
US Bank
06.2018 - 01.2020
Diploma - Medical Assistance
Florida Technical College
High School Diploma -
Hagerty High School