Kayla H. Perry
Durham ,NC
Summary
Program manager with diversified expertise in sales operations, stakeholder management, and post-sales process implementation. Specialized in managing the commercialization of emerging products and technologies. As an experienced operations leader, I create and execute effective project plans that scale into profitable businesses.
Overview
8
8
years of professional experience
Work History
Program Manager - Revenue Operations
Digital Turbine
Durham, NC
08.2020 - Current
- Creates and managed the GTM operational strategy for 5 emerging products that currently generate $8-10m each annually.
- Works within core team to streamline business processes and internal controls, resulting in scalable and detailed set of procedures for emerging products and business units.
- Develops and provides the business with robust implementation support for new and updated business processes, systems, and tools
- Serves as a central governing body to review/audit adherence to relevant organization/business system processes, procedures, and methodologies
- Define and execute the end-to-end programs strategy, delivery and managing project life cycle in alignment with the business goals.
- Identify areas where additional training, resources, or support are needed and proactively seek opportunities to address these gaps.
Project Manager - Managed Wi-Fi
Charter Communications
Clearwater, FL
09.2017 - 08.2020
- Lead PM for Florida Region, handled premier and portfolio property accounts along while mentoring team members
- Managed stakeholders, schedules, budget, and scope of work for all aspects of implementation covering 40+ complex projects simultaneously
- Managed combined $10m budget of residential and commercial capital budgets
- Successfully activated over 40K residential and commercial doors, resulting in $80M+ contract revenue
Sales Operations Analyst
Charter Communications
Raleigh, NC
04.2017 - 09.2017
- Created and managed weekly Salesforce training for six teammates, increasing the knowledge bank and productivity for the department by 25%
- Processed and validated more than 800 new managed Wi-Fi community requests coordinating with the sales organization for quality assurance
- Volunteered to create Project Management playbook after ascertaining deficiencies in the PMO. This document became the foundation of standards currently utilized
Business Development Coordinator
Google Fiber (via Akorbi)
Durham, NC
10.2015 - 04.2017
- Served as the national leader for sales and management for more than 180 Right of Entry contracts from discovery to closing
- Created full sales life-cycle for strategic partners that became the standard for managing partners in other markets
- Established and maintained strategic partnerships with 50 community organizations which enabled a successful GTM covering 20% of TAM.
- Served as Jr. Project Manager for a $2M+ new construction initiative. Created a process to identify prime joint trench opportunities
Education
Bachelor of Arts - Psychology
North Carolina Central University
Durham, NC2013
Skills
- Project & Program Management
- Sales Operations
- Business Operations & Development
- CRM Customizations
- Process Creation & Implementation
- Operational Staff & Sales Training
- Business Intelligence
- Budgeting and Forecasting
- Strategic Account Development
- Customer Experience Curation
Timeline
Program Manager - Revenue Operations
Digital Turbine
08.2020 - Current
Project Manager - Managed Wi-Fi
Charter Communications
09.2017 - 08.2020
Sales Operations Analyst
Charter Communications
04.2017 - 09.2017
Business Development Coordinator
Google Fiber (via Akorbi)
10.2015 - 04.2017
Bachelor of Arts - Psychology
North Carolina Central University