Summary
Overview
Work History
Education
Skills
Timeline
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Kayla H. Perry

Durham ,NC

Summary

Program manager with diversified expertise in sales operations, stakeholder management, and post-sales process implementation. Specialized in managing the commercialization of emerging products and technologies. As an experienced operations leader, I create and execute effective project plans that scale into profitable businesses.

Overview

8
8
years of professional experience

Work History

Program Manager - Revenue Operations

Digital Turbine
08.2020 - Current
  • Creates and managed the GTM operational strategy for 5 emerging products that currently generate $8-10m each annually.
  • Works within core team to streamline business processes and internal controls, resulting in scalable and detailed set of procedures for emerging products and business units.
  • Develops and provides the business with robust implementation support for new and updated business processes, systems, and tools
  • Serves as a central governing body to review/audit adherence to relevant organization/business system processes, procedures, and methodologies
  • Define and execute the end-to-end programs strategy, delivery and managing project life cycle in alignment with the business goals.
  • Identify areas where additional training, resources, or support are needed and proactively seek opportunities to address these gaps.

Project Manager - Managed Wi-Fi

Charter Communications
09.2017 - 08.2020
  • Lead PM for Florida Region, handled premier and portfolio property accounts along while mentoring team members
  • Managed stakeholders, schedules, budget, and scope of work for all aspects of implementation covering 40+ complex projects simultaneously
  • Managed combined $10m budget of residential and commercial capital budgets
  • Successfully activated over 40K residential and commercial doors, resulting in $80M+ contract revenue

Sales Operations Analyst

Charter Communications
04.2017 - 09.2017
  • Created and managed weekly Salesforce training for six teammates, increasing the knowledge bank and productivity for the department by 25%
  • Processed and validated more than 800 new managed Wi-Fi community requests coordinating with the sales organization for quality assurance
  • Volunteered to create Project Management playbook after ascertaining deficiencies in the PMO. This document became the foundation of standards currently utilized

Business Development Coordinator

Google Fiber (via Akorbi)
10.2015 - 04.2017
  • Served as the national leader for sales and management for more than 180 Right of Entry contracts from discovery to closing
  • Created full sales life-cycle for strategic partners that became the standard for managing partners in other markets
  • Established and maintained strategic partnerships with 50 community organizations which enabled a successful GTM covering 20% of TAM.
  • Served as Jr. Project Manager for a $2M+ new construction initiative. Created a process to identify prime joint trench opportunities

Education

Bachelor of Arts - Psychology

North Carolina Central University
Durham, NC
2013

Skills

  • Project & Program Management
  • Sales Operations
  • Business Operations & Development
  • CRM Customizations
  • Process Creation & Implementation
  • Operational Staff & Sales Training
  • Business Intelligence
  • Budgeting and Forecasting
  • Strategic Account Development
  • Customer Experience Curation

Timeline

Program Manager - Revenue Operations

Digital Turbine
08.2020 - Current

Project Manager - Managed Wi-Fi

Charter Communications
09.2017 - 08.2020

Sales Operations Analyst

Charter Communications
04.2017 - 09.2017

Business Development Coordinator

Google Fiber (via Akorbi)
10.2015 - 04.2017

Bachelor of Arts - Psychology

North Carolina Central University

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Kayla H. Perry