Kaylah Ragheb
WEST LAFAYETTE,IN
Summary
I worked at the Lafayette Chick-fil-A location from 2018-2020, and then I moved locations to the Purdue Chick-fil-A on campus. We would only have 10-12 employees at a time, but I would lead shifts where we would serve 500+ guests in one hour. It came with expert planning and leadership to make that become the norm of serving that many guests each hour. I have since then moved back to the Lafayette location where I am a manager of the drive-thru. I have come up with improving operations for accuracy, speed of service, and cleanliness of the store. I have also ran the social media for Lafayette Chick-fil-A for 2 years now.
Overview
5
5
years of professional experience
Work History
Drive-Thru Manager
Chick-fil-A
03.2018 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Bachelor of Arts - Communications
Purdue University
West Lafayette, IN05.2023
Skills
- Sales and Marketing
- Contract Development and Management
- Document Management
- Guest Satisfaction
- Team Assignments
- Verbal and Written Communication
- Team Leadership
Timeline
Drive-Thru Manager
Chick-fil-A
03.2018 - Current
Bachelor of Arts - Communications
Purdue University
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