Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KAYLAH RICHARDSON

Atlanta,GA

Summary

Proven multitasker and problem-solver, I excelled at Holiday Inn Express Hotel Suites by enhancing guest satisfaction and streamlining operations. Skilled in front desk operations and teamwork, I significantly contributed to operational efficiency and revenue growth, showcasing a strong work ethic and exceptional guest service capabilities.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Night Auditor

Holiday Inn Express Hotel Suites
01.2024 - 08.2024
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
  • Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
  • Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
  • Generated and printed daily financial reports to track hotel performance.
  • Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
  • Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
  • Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
  • Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Supported sales efforts by proactively upselling available services to guests during their stay, increasing overall revenue growth.
  • Enhanced guest satisfaction by providing efficient check-in and check-out services.
  • Contributed to team meetings with insights on night operations, fostering continuous improvement.
  • Trained new night auditors in audit procedures and customer service practices, enhancing team capability.
  • Assisted in inventory management and supply ordering for front desk, ensuring preparedness and operational efficiency.
  • Enforced policies and procedures to increase efficiency.
  • Promoted hotel brand's loyalty program via social media, email and direct mail.
  • Coordinated with vendors for repair and maintenance of hotel.
  • Monitored staff performance and provided feedback and guidance.

Assistant Store Manager

Little Caesars
12.2021 - 09.2022
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Rotated merchandise and displays to feature new products and promotions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.

Produce Clerk

Smart And Final
01.2020 - 01.2021
  • Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Increased sales with attractive displays that showcased seasonal fruits, vegetables, and promotional items.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Managed inventory levels to prevent overstock or shortages of produce items through regular monitoring and communication with suppliers.
  • Reduced shrinkage rates by closely monitoring expiration dates and implementing markdown strategies on soon-to-expire items.
  • Enhanced freshness and quality of produce displayed by conducting thorough inspections and rotations daily.
  • Maintained cleanliness of produce area, ensuring welcoming environment for customers.
  • Collaborated with produce manager to order optimal quantity of goods, balancing freshness with demand.
  • Used in-store system to locate inventory and place special orders for customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Wrapped, boxed and weighed bakery department products.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Managed efficient cash register operations.

Combo Clerk

Gelsons Market
02.2018 - 08.2020
  • Attended to customer needs, questions, and complaints.
  • Worked cash register and processed credit card, check and cash transactions.
  • Assisted customers with locating store products and searched product availability online.
  • Delivered exceptional customer service by addressing concerns promptly and effectively resolving issues.
  • Participated in weekly team meetings to discuss sales goals, upcoming promotions, and strategies for improving customer satisfaction levels.
  • Utilized problem-solving skills to address unexpected challenges while maintaining a professional attitude under pressure.
  • Demonstrated expertise in handling time-sensitive tasks such as price changes or promotional displays setup during peak periods.
  • Provided prompt assistance to shoppers in locating desired items, enhancing their overall shopping experience.
  • Maintained a clean and organized store environment, contributing to an inviting shopping experience for customers.
  • Ensured an efficient checkout process by bagging items properly according to size, weight, and fragility considerations.
  • Assisted in training new hires on store policies, procedures, and cashier responsibilities to ensure a smooth onboarding process.
  • Organized items on shelves to help customers locate products easily and quickly.
  • Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
  • Followed store opening and closing procedures to keep store secure and avoid erroneously setting off security alarms
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Education

High School Diploma -

Woodbridge High School
Irvine, CA
07-2020

Skills

  • Front desk operations
  • Multitasking and organization
  • Problem-solving
  • Strong work ethic
  • Night audit reports
  • Punctual and dependable
  • Resolving issues
  • Teamwork and collaboration
  • Decision-making
  • Guest services
  • Guest relations
  • Time management
  • Office supervision
  • Customer service
  • Staff training
  • Reception management
  • Credit and cash payments
  • Revenue monitoring
  • Inventory oversight
  • Shift scheduling
  • Drawer closing protocols
  • Automated telephone systems
  • Verbal and written communication
  • Administrative skills
  • Detail-oriented

Certification

  • Food Handler Certification - ServSafe or National Restaurant Association.

Timeline

Night Auditor

Holiday Inn Express Hotel Suites
01.2024 - 08.2024

Assistant Store Manager

Little Caesars
12.2021 - 09.2022

Produce Clerk

Smart And Final
01.2020 - 01.2021

Combo Clerk

Gelsons Market
02.2018 - 08.2020

High School Diploma -

Woodbridge High School

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KAYLAH RICHARDSON