Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaylah Williams

Pompano Beach,FL

Summary

Dedicated Customer Service Representative with excellent communications and leadership abilities. Experienced in helping customers discover new products and have a positive overall experience. Customer-oriented server with excellent interpersonal and communication skills. Customer Service Representative with 7 years of providing solutions to customers.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Patient Access Representative

University Of Miami Hospital And Clinics
08.2023 - Current
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Resolved patient billing issues in line with established guidelines.
  • Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
  • Greeted and assisted patients with check-in procedures.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Enhanced departmental collaboration by regularly liaising with medical, nursing, and administrative staff on pertinent patient matters.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Verified patient insurance eligibility and entered patient information into system.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Restaurant Hostess

Baresco
04.2023 - Current
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Complied with food safety and food hygiene regulations to safeguard public health.
  • Checked in with servers to confirm preparedness before seating customers.
  • Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.

Customer Service Representative

Nations Benefits
02.2022 - 04.2023
  • Answered average of 50 calls per days, addressing customer inquiries, solving problems, and providing new product information
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
  • Provided customers with important details about billing, payment processing and support procedures and requirements
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Entered orders into computer system quickly and in proper sequence.
  • Offered immediate, friendly and knowledgeable assistance to every guest.
  • Warmly greeted and welcomed customers to establishment before requesting food order.
  • Maintained high standards of customer service by building relationships with clients.
  • Maintained up-to-date knowledge of current and emerging compliance regulations.
  • Identified, investigated and documented compliance violations and recommended corrective measures.
  • Maintained relationships with medical providers, suppliers and reporters.
  • Reviewed recordkeeping procedures for patients and doctors.
  • Upheld HIPAA regulations and standards for protecting patient information.

Appointment Setter

Vision Solar Of Florida
10.2021 - 02.2022
  • Acted as first point of contact and set appointments for prospective clients.
  • Set appointments with salespeople and potential customers.
  • Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Used provided call list to sort, organize and prioritize before making outbound calls to potential customers.
  • Utilized CRM system to track and manage leads, keeping appointments organized.
  • Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Organized, maintained and updated information in computer databases.

Customer Service Representative

NSD Inc
05.2021 - 09.2021
  • Answered average of 50 calls per days, addressing customer inquiries, solving problems, and providing new product information
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Updated claims system to track claim status and provide relevant information to other department.
  • Followed up with customers on unresolved issues.
  • Analyzed and addressed escalated claims to resolve issues quickly.
  • Collaborated with internal departments and external vendors to achieve fast resolution of claims.
  • Examined reports, accounts, and evidence to determine integrity and accuracy of information.
  • Maintained accurate and up-to-date records of claim information for future reference.
  • Investigated accidents or incidents to determine cause and extent of damages.
  • Interviewed policyholders to verify information and obtain additional details.
  • Prepared and presented detailed reports to management on claims issues to aid in decision making.
  • Checked documentation for accuracy and validity on updated systems.
  • Processed and recorded new policies and claims.

Customer Service Representative

Teleperformance- SPRINT
09.2020 - 04.2021
  • Answered average of 50 calls per days, addressing customer inquiries, solving problems, and providing new product information
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
  • Provided customers with important details about billing, payment processing and support procedures and requirements
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Upsold customers by recommending accessories and promotions to increase revenue.
  • Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
  • Demonstrated proficient product knowledge to customers and provided detailed product information.
  • Accepted and processed payments and purchases for new equipment using POS system.
  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Customer Service Representative

Chewy.com
09.2019 - 08.2020
  • Answered average of 50 calls per days, addressing customer inquiries, solving problems, and providing new product information
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
  • Provided customers with important details about billing, payment processing and support procedures and requirements
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Customer Service Representative

Sitel
09.2018 - 03.2019
  • Answered an average of 50 calls per days, addressing customer inquiries, solving problems, and providing new product information
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
  • Provided customers with important details about billing, payment processing and support procedures and requirements
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Tracked customer service cases and updated service software with customer information.

Store Opener & Cashier

Panera Bread
09.2017 - 08.2018
  • Communicated with team members to guarantee continuous production of correct product at high quality levels with minimal wasted time and materials.
  • Operated dual control buttons and adjusted controls to start, stop or adjust machinery and equipment.
  • Reviewed completed orders for quality and accuracy.
  • Multi-tasked to keep all assigned projects running effectively and efficiently.
  • Performed quality checks during and after every job was run to make sure project met or exceeded expectations.
  • Performed routine maintenance on workplace equipment to immediately address problems.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.

Education

High School Degree -

Deerfield Beach High School
Deerfield Beach, FL

Medical Assisting

Florida Career College
Margate, FL
03.2023

Skills

  • Quick Learner Project Management Surveillance POS Cash Handling Host/Hostess
  • Store Operations
  • Punctual and Hardworking
  • Explaining Policy and Procedures
  • Eligibility Determination
  • Credit Card Handling
  • Computer Proficiency
  • Health and Safety Procedures
  • Handling Complaints
  • Superior Work Ethic
  • Scheduling and Time-Tracking
  • Patient Education
  • Patient documentation
  • Fee Collection
  • Referral Coordination
  • Appointment Scheduling
  • Insurance verifying
  • Registration and Scheduling
  • Medical insurance
  • Insurance Authorizations
  • Payment Collection

Certification

First Aid Certification Food Handler Certification

Timeline

Patient Access Representative

University Of Miami Hospital And Clinics
08.2023 - Current

Restaurant Hostess

Baresco
04.2023 - Current

Customer Service Representative

Nations Benefits
02.2022 - 04.2023

Appointment Setter

Vision Solar Of Florida
10.2021 - 02.2022

Customer Service Representative

NSD Inc
05.2021 - 09.2021

Customer Service Representative

Teleperformance- SPRINT
09.2020 - 04.2021

Customer Service Representative

Chewy.com
09.2019 - 08.2020

Customer Service Representative

Sitel
09.2018 - 03.2019

Store Opener & Cashier

Panera Bread
09.2017 - 08.2018

High School Degree -

Deerfield Beach High School

Medical Assisting

Florida Career College

Similar Profiles

  • Maria Frezzotti

    Maria FrezzottiMaria Frezzotti

    Clinical Nurse Manager Emergency Department at University of Miami Hospital and ClinicsClinical Nurse Manager Emergency Department at University of Miami Hospital and Clinics

  • Marcia Barnaby

    Marcia BarnabyMarcia Barnaby

    Registered Nurse, Hematology/Oncology and Bone Marrow Transplant Nurse at University Of Miami Hospital And ClinicsRegistered Nurse, Hematology/Oncology and Bone Marrow Transplant Nurse at University Of Miami Hospital And Clinics

  • Raven Austin

    Raven AustinRaven Austin

    Medical Billing and Collections at University of Miami Hospital and ClinicsMedical Billing and Collections at University of Miami Hospital and Clinics

  • Gisselle Londono

    Gisselle LondonoGisselle Londono

    Cardio Thoracic Stepdown Nurse at University Of Miami Hospital And ClinicsCardio Thoracic Stepdown Nurse at University Of Miami Hospital And Clinics

  • Sereno Merrill

    Sereno MerrillSereno Merrill

    FACILITY AND LOGISTICS MANAGER at DRIFTWOOD BEACH CLUBFACILITY AND LOGISTICS MANAGER at DRIFTWOOD BEACH CLUB

CREATE PROFILE
Kaylah Williams