Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
Generic

Kaylah Woodard

DC Metropolitan Area

Summary

Highly focused, meticulous Analyst with educational and practical backgrounds focused on data analysis, development, administration, and program management. Driven to help promote business process optimization and operational excellence. Impeccable communication skills with the ability to take initiative. Experienced with conversational Spanish. Self-motivated, proactive, innovative thinker with the ability to handle a high volume of simultaneous projects with accuracy and professionalism. Eager to build new skill-sets.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Virtual Administrative Assistant

We Do It For The Culture
11.2023 - Current
  • Coordinated and managed the CEO's calendar, ensuring timely alerting for upcoming meetings
  • Organized and prioritized the CEO's deliverables, maintaining a proactive, structured system for efficiency
  • Participated in scheduled meetings virtually, actively contributing insights to support strategic initiatives while taking detailed notes, and managing follow-up actions
  • Tracked incoming correspondence from contacts, providing timely responses and necessary information
  • Utilized project management platforms to track outreach, deliverables, and communications activities
  • Created and managed events with clients and prospective customers, ensuring seamless scheduling
  • Created and upheld virtual filing systems for documents and records
  • Maintained contact databases by updating information regularly
  • Conducted research on topics related to projects
  • Prepared weekly status updates on ongoing projects
  • Identified and implemented new processes and systems to reduce costs and increase efficiency
  • Assisted in market research to understand business trends and boost business strategy to increase program effectiveness
  • Created spreadsheets in Microsoft Excel for record-keeping and data analysis
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations

Flight Attendant

Delta Airlines
05.2018 - 07.2021
  • Administered and coordinated emergency procedures and care, enhancing onboard safety
  • Maintained database of in-flight entertainment and assisted passengers with selections
  • Ensured workflow processes were adhered to by team members through all phases of flight, preflight, and post-flight practices
  • Routinely demonstrated proper use of safety equipment and procedures to meet FAA guidelines/FAR regulations
  • Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures
  • Identified practical and potential problems facing emergency services and implemented realistic and successful solutions
  • Assist with Spanish-Speaking passengers to help bridge the language gap

Assistant Director

Montgomery County Recreation Department
06.2008 - 08.2018
  • Mentored new employees on departmental practices and business operations
  • Monitored team compliance with safety and health guidelines
  • Drove conflict resolution communications when necessary
  • Managed staff and key performance indicators to facilitate business operations
  • Handled incoming and outgoing mail, email and faxes
  • Cultivated and maintained relationships to promote positive work culture
  • Developed team performance goals and methods for achieving milestones
  • Assisted in the creation and implementation of various youth centric activities, events, and county programs
  • Performed administrative tasks to support the workflow processes at community facilities
  • Ensured rental inquiries were properly documented and archived for Director review

Securities Analyst II

Wells Fargo
01.2017 - 05.2018
  • Recorded and reconciled daily cash movement within Loan Lending Facilities
  • Developed financial analysis reports and presentations by applying acquired financial principles
  • Interpreted analysis report findings to loan portfolio owners/investors
  • Distributed accurate cash activity statements to investors and external financial institutions
  • Assisted with preparation of wire transfers for the purpose of asset settlement, collateral expenses and purchasing of foreign currency
  • Developed and deepened relationships with new and existing clients to advance progress and improve business
  • Contributed to research and helped create, implement and optimize risk management tools for continuous evaluation
  • Assessed operational, regulatory, compliance and headline risks associated with specific fund companies and investment teams

Business Operations Associate

TEKSystems
01.2016 - 06.2016
  • Managed accurate and timely invoicing and application of payments received for field offices and ensured the proper allocation of funds using queries in order to meet quarterly goals and forecasts
  • Created and presented reports to provide data to stakeholders and management
  • Analyzed weekly reports and datasets to determine financial performance and mitigate risks
  • Communicated with clients regarding account status and project updates
  • Developed sales strategies and comprehensive understanding of customers' business models
  • Provided alternative tactics to solving problems and satisfying customer needs to deescalate customer interactions

Administrative Assistant

Heraeus Nobelight America
06.2010 - 09.2014
  • Supported the Sales, Accounting (AR and AP), and Purchasing departments
  • Monitored compliance with tax regulations
  • Assisted with ad hoc requests to prepare for month end and yearend financial closure reporting
  • Facilitated the preparation of necessary documents for internal and external auditing and compliance
  • Implemented administrative processes to advance organizational objectives and improve office efficiency
  • Managed both physical and digital files, monitored spreadsheets and updated reports accordingly to coordinate project materials
  • Answered incoming calls and emails to provide information, resulting in effective business correspondence
  • Maintained accurate department and customer records
  • Received and routed incoming calls and correspondence to promote timely communication
  • Processed financial documents, contracts, expense reports and invoices
  • Assisted with payroll preparation and input data into a cumulative payroll document
  • Conducted accounts receivable duties by invoicing, researching expenses and analyzing discrepancies and reconciliations
  • Efficiently monitored reception area while maintaining a professional appearance to welcome clients and guests

Education

Bachelor of Arts - Economics

Morgan State University
Baltimore, MD
05.2015

Associate of Arts - Economics

Montgomery College
Rockville, MD
05.2012

Skills

  • Microsoft Office Suite (Excel, Powerpoint, Word, etc)
  • Data Analytics
  • Defining Requirements
  • Public Speaking
  • SDLC Processes (Workflow Management)
  • Requirements Analysis and Design Phases
  • Enterprise Resource Planning Software (SAP and NetSuite)
  • Customer Relationship Management Software (PeopleSoft)
  • Project Management
  • Customer Service
  • Time Management
  • Employee Relations
  • Documentation And Reporting
  • ADP Workforce Now
  • Policy Interpretation
  • Problem Solving
  • Agile Development Methodologies
  • Cross-functional Teamwork
  • Detail Oriented
  • Adobe Creative Tools and Software

Affiliations

  • Delta Sigma Theta Sorority, Inc.
  • Phi Theta Kappa Honors Society
  • Alpha Mu Gamma Foreign Language Honor Society - Spanish

Certification

NextGen ServiceNow Professional Extern

  • Successfully completed a 12-week technical training program which consisted of instructor led training, on-demand content, and hands-on practical exercise
  • Completed coursework in IT Service Management (ITSM) Fundamentals, ITSM Implementation, ServiceNow Fundamentals, Service Portal Fundamentals , and Java Scripting
  • Obtained Microcerts in Integration Hub, Performance Analytics, Flow Designer, and CMDB

Certified System Administrator Certification - Summer 2024

IT Service Management Implementation Certification - Fall 2024

Languages

Spanish (Fluent)
French (Intermediate)

Timeline

Virtual Administrative Assistant

We Do It For The Culture
11.2023 - Current

Flight Attendant

Delta Airlines
05.2018 - 07.2021

Securities Analyst II

Wells Fargo
01.2017 - 05.2018

Business Operations Associate

TEKSystems
01.2016 - 06.2016

Administrative Assistant

Heraeus Nobelight America
06.2010 - 09.2014

Assistant Director

Montgomery County Recreation Department
06.2008 - 08.2018

Bachelor of Arts - Economics

Morgan State University

Associate of Arts - Economics

Montgomery College

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Kaylah Woodard