Summary
Overview
Work History
Education
Skills
Timeline
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Kaylah Woods

South Bend,IN

Summary

  • Social skills, teamwork, teaching, operations.
  • Multitasking, Organization.
  • Cleaning, Properly, Training, Time management.
  • Creativity, research, problem-solving, leadership.

Energetic individual with background in fast food and counter service, skilled in efficient order handling and customer satisfaction. Demonstrated ability to maintain high cleanliness standards and manage inventory effectively, ensuring smooth operation of fast-paced environments. Known for strong communication skills and capability to work well under pressure, contributing positively to team dynamics and customer experience. Improved workflow through innovative organization methods, enhancing overall service speed and quality.

Overview

5
5
years of professional experience

Work History

Crew Member

McDonalds
South Bend, IN
01.2020 - Current
  • Delivered excellent customer service by maintaining cleanliness and preparing meals.
  • Conducted operational research, and supported various organizational tasks
  • I developed the title of Teaching Staff and served as a trainer, where I advised and guided team members.
  • Worked closely with a team of 10 or more staff members to ensure smooth operations in a fast-paced environment.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Maintained safe food handling practices to prevent germ spread.
  • Served food quickly for positive guest experiences.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Stocked shelves and cases with new or transferred items.

Staff

Sports Facilities Event Staff
Muncie, IN
11.2023 - 04.2024
  • Maintained positive working relationship with fellow staff and management.
  • Helped customers with directions and proper seating.
  • I took tickets and acted as security.
  • Help with purchasing and handling.
  • Responded to customer queries and complaints to promote overall satisfaction.
  • Identified needs of customers promptly and efficiently.

Crew Member

Culvers
South Bend, IN
08.2022 - 10.2022
  • Provided exceptional service to up to 100 customers daily, ensuring satisfaction, and resolving complaints efficiently.
  • Resolved operational issues, such as equipment malfunctions, to minimize service disruptions.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Assembled and served meals according to specific guest requirements.
  • Interacted pleasantly with guests to deliver quality customer service.

Education

Some College (No Degree) - Business Administration, Marketing

Ball State University
Muncie, IN

Skills

  • Customer service
  • Team building
  • Employee training
  • Effective communication
  • Problem solving
  • Cash handling
  • Self-discipline
  • Customer complaint resolution
  • Willingness to learn
  • Leadership qualities
  • Positive attitude
  • Listening skills
  • Multitasking and organization
  • Team collaboration
  • Reliability
  • Cleaning and sanitation
  • Team player
  • Issue resolution

Timeline

Staff

Sports Facilities Event Staff
11.2023 - 04.2024

Crew Member

Culvers
08.2022 - 10.2022

Crew Member

McDonalds
01.2020 - Current

Some College (No Degree) - Business Administration, Marketing

Ball State University

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Kaylah Woods