Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Kayla Beard

Jackson Heights,NY

Summary

Motivated and compassionate professional transitioning into the healthcare field with a strong background in customer service and team leadership. Experienced in managing fast-paced environments, multitasking, and maintaining attention to detail. Skilled in communication, problem-solving, and ensuring health and safety compliance. Eager to apply my expertise in patient care, collaboration, and adaptability to contribute effectively in a Medical Assistant Internship.

Overview

3
3
years of professional experience

Work History

Assistant Manager

Thai 101
Jackson Heights, NY
05.2024 - Current
  • Provided exceptional customer service to over 50 customers per shift, addressing concerns with empathy and professionalism, ensuring 98% customer satisfaction—skills directly applicable to patient care and communication in a medical setting.
  • Trained and mentored over five new employees in compliance procedures, safety regulations, and customer interactions, improving team performance and reducing training time by 20%.
  • Managed daily operations, multitasking between staff supervision, inventory management, and customer needs, ensuring efficient service and timely order delivery, skills that are transferable to managing administrative tasks and patient flow in a medical office.
  • Maintained accurate records and documentation, ensuring 100% compliance with company policies, demonstrating attention to detail and responsibility—transferable to maintaining accurate medical charts and patient records.
  • Assisted in conflict resolution and problem-solving, reducing customer complaints by 15%, which showcases the ability to handle patient concerns effectively, and create a positive healthcare experience.
  • Developed strong communication and teamwork skills, collaborating with staff and management to ensure smooth operations, improving team efficiency by 10%—skills vital for working with healthcare teams.
  • Ensured adherence to health and safety standards, demonstrating zero safety violations, and ensuring compliance with hygiene protocols, crucial in maintaining a sterile and safe medical environment.

Restaurant Waiter

Thai 101
Bayside, NY
10.2021 - Current
  • Provided excellent customer service, ensuring a positive experience for over 50 customers per shift, addressing customer needs with professionalism and empathy.
  • Communicated effectively with team members and management to ensure smooth operations, contributing to a 10% improvement in team efficiency and operations.
  • Managed multiple tasks in a fast-paced environment, enhancing time management and organizational abilities, which are crucial for handling administrative and patient tasks in a healthcare setting.
  • Assisted diverse customers, demonstrating patience, active listening, and problem-solving—key skills for patient interaction in medical environments.
  • Handled cash transactions and maintained accurate records, ensuring 100% compliance with protocols, showcasing attention to detail, and the ability to follow procedures—transferable to accurate medical charting and patient documentation.
  • Ensured health and safety compliance by maintaining cleanliness and following hygiene regulations, demonstrating a commitment to sanitation protocols that are essential in a medical office.
  • Developed strong observational skills by anticipating customer needs, a skill directly transferable to monitoring patient conditions in healthcare settings.
  • Developed strong observational skills by anticipating customer needs—transferable to monitoring patient conditions in a healthcare setting.

Education

Bachelor of Science - Health Science

Stony Brook University
New York

Skills

  • Customer Service & Patient Care
  • Multitasking & Time Management
  • Communication & Interpersonal Skills
  • Attention to Detail
  • Problem-Solving & Conflict Resolution
  • Teamwork & Collaboration
  • Health & Safety Compliance
  • Adaptability & Fast Learning

Languages

Indonesian
Professional

Affiliations

David Roscoe's Community Service

  • Participated in community clean-up efforts in the neighborhoods of Woodside and Sunnyside.
  • Assisted in removing graffiti, painting over damaged walls, and repainting fire hydrants to maintain the area’s aesthetics.
  • Collected litter from streets and under bridges, helping to improve the environment and public spaces.
  • Contributed to animal control by safely disposing of dead pigeons and ensuring the area was sanitary.
  • Worked collaboratively with other volunteers to enhance the overall cleanliness and appeal of the local community.

Timeline

Assistant Manager

Thai 101
05.2024 - Current

Restaurant Waiter

Thai 101
10.2021 - Current

Bachelor of Science - Health Science

Stony Brook University

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Kayla Beard