Kaylajanaé Sáenz
Walnut Creek,CA
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
9
9
years of professional experience
Work History
Senior Product Operations Associate
Compass
Walnut Creek, CA
05.2023 - Current
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Developed product roadmaps to help guide the development of new products.
- Conducted market research and competitive analysis for existing and potential products.
- Collaborated with stakeholders to define product requirements and user stories.
- Created detailed reports on operations performance, including budgeting, forecasting, cost analysis, and production metrics.
Client Success Manager
Compass
Walnut Creek, CA
04.2021 - 05.2023
- Supervised success team, operations and resources to deliver profitable growth.
- Served as a primary point of contact between clients and internal departments during product launches or other changes in operations.
- Tracked overall customer engagement levels, providing regular updates regarding the same.
- Conducted regular client meetings to review progress towards objectives and discuss potential opportunities for improvement.
Project Manager
Better Mortgage
Oakland, CA
07.2020 - 03.2021
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
- Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
Account Manager
York
Oxnard, CA
2018.09 - 2019.09
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Directed and coordinated various investigations conducted by field investigation team.
- Worked with private investigators and attorneys on preparation of evidence, witness statements and other documentation in preparation for trial.
- Synthesized data into comprehensive quarterly written reports for management.
Account Manager
Sedgwick CMS
Oakland, CA
07.2015 - 11.2017
- Maintained contact with claimants and attorneys to determine treatment status.
- Directed claims negotiations within allowable limit of $150,000 and supported successful litigations for advanced issues.
- Researched claims and incident information to deliver solutions and resolve problems.
- Maintained suspicious claims database and prepared reports for supervisors.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
Technical Support Specialist
Apple
Santa Clara, Ca
2014.07 - 2015.07
- Maximized use of hardware and software by training users and interpreting instructions.
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Offered assistance in implementing and developing training programs.
- Prepared references for users by writing clear operating instructions.
Education
Bachelor of Arts -
12.2014
Professional Education courses -
Skills
- Data Migration
- New Product Testing
- Process Documentation
- Programming
- Project Management
- Technical Support
- Data Management
- Quality Assurance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Product Operations Associate - Compass
05.2023 - Current
Client Success Manager - Compass
04.2021 - 05.2023
Project Manager - Better Mortgage
07.2020 - 03.2021
Account Manager - York
2018.09 - 2019.09
Account Manager - Sedgwick CMS
07.2015 - 11.2017
Technical Support Specialist - Apple
2014.07 - 2015.07
San Jose State University - Bachelor of Arts,
SheCodes & SheCodes Plus & SheCodes React: Advanced Web Development {HTML, CSS, React, & Vanilla JS} - Professional Education courses,