Kayla J. Sancho
Digital Care Specialist
Conley,GA
Summary
Successful Digital Marketing Specialist with proven record of exceeding marketing objectives by developing high-performing, multifaceted digital marketing plans. Passionate about connecting with target audiences and driving consistent growth. Insight-driven and adaptable to changing market conditions.
Overview
14
14
years of professional experience
Work History
Digital Care Specialist
The Home Depot
09.2016 - Current
- Drives customer engagement through social media.
- Provided primary customer support to internal and external stake holders.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Ability to work collaboratively with cross-functional teams, including marketing, content creators, and design, to align social media efforts with overall marketing goals.
- Responded to 100 customer calls and emails weekly to answer questions about products and services
Sales Associate
Cash America
12.2010 - 10.2015
- Exceeded monthly sales goals of $10,000 to demonstrate adept skill in closing sales, negotiation, and increasing interpersonal rapport with customers to fulfill merchandise needs and interests.
- Collaborated with Store Manager to provide ideas and actionable insights with advancing thought leadership for innovative marketing strategies and improved customer service.
- Expanded online presence of community with special events and social media marketing to effectively target new customers and potential markets for increasing customer portfolios.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Assistant Manager
Foot Locker
07.2003 - 08.2006
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs to drive results.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Implemented cost-effective methodologies for expenditures within planned budgetary requirements to ensure mitigation of budget faults and increase financial accountability.
- Supervised sales team in implementing strategic marketing campaigns to promote and sell new merchandise to result in increased gross sales and productive working environment.
- Developed strategy to increase sales by 10% per month to drive profits.
Education
Bachelor of Science - Digital Marketing
Southern New Hampshire University
Hooksett, NH06.2024
Skills
- Marketing and Advertising
- Market Research
- Website and Data Analytics
- Reporting and metrics
- Google Ads
- Social Media Strategy
- Content Marketing
- Consumer Behavior
- Company Branding
- Blogging
- SEO and SEM
- Content optimization
Timeline
Digital Care Specialist
The Home Depot
09.2016 - Current
Sales Associate
Cash America
12.2010 - 10.2015
Assistant Manager
Foot Locker
07.2003 - 08.2006
Bachelor of Science - Digital Marketing
Southern New Hampshire University
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