Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kayla Smith

Lakeland,FL

Summary

Dynamic Assistant Manager with a proven track record at Moes Southwestern Grill, enhancing customer satisfaction and streamlining operations. Skilled in money handling and staff supervision, I excel in fostering team motivation and leveraging problem-solving abilities to achieve business growth. My approach has consistently resulted in improved service quality and operational efficiency.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Manager

Moes Southwestern Grill
04.2024 - Current
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Collaborated with team members to complete orders.
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru and other areas.

Crew Member

Sonics Drive In
03.2021 - 05.2024
  • Worked front counter, drive-thru and other areas.
  • Accurately operated cash register to process customer payments.
  • Assisted other team members to achieve goals.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Worked well with teammates and accepted coaching from management team.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Pitched in to help with various job tasks, fill in for sick employees and complete projects.
  • Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
  • Provided expert guidance and support to crew members when faced with complex challenges or difficult decisions, fostering a solutions-oriented approach in the workplace.

Sales Associate

Home Depot
10.2019 - 02.2021
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Engaged with customers to build rapport and loyalty.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Education

High School Diploma - Academic Studies

Kathleen Senior High School
Lakeland, FL
07.2010

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Staff Supervision
  • Quick Learner
  • Problem Solving
  • Customer relations
  • Good communication skills

Certification

  • OSHA Certified

Timeline

Assistant Manager

Moes Southwestern Grill
04.2024 - Current

Crew Member

Sonics Drive In
03.2021 - 05.2024

Sales Associate

Home Depot
10.2019 - 02.2021

High School Diploma - Academic Studies

Kathleen Senior High School

Similar Profiles

CREATE PROFILE
Kayla Smith