Kayla M. McGinnis
Pico Rivera,CA
Summary
Seasoned Store Manager and Service Technician with a track record of elevating customer service standards and enhancing operational efficiency at Tire Choice. Expert in store operations and customer engagement, with a knack for team leadership and inventory oversight. Recognized for driving significant improvements in service quality, underpinned by continuous learning and a commitment to safety protocols.
Knowledgeable Service Manager with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.
Overview
11
11
years of professional experience
Work History
Store Manager
Tire Choice
09.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Service Technician
America's Tire Company
01.2019 - 08.2021
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Service Technician
Goodyear Tire Service Center
01.2016 - 12.2019
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
Service Technician
Valvoline
01.2014 - 12.2016
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
Education
High School Diploma -
Marina High School
Huntington Beach, CA06-2012
Skills
- Customer service
- Store operations
- Training and mentoring
- Team leadership
- Opening and closing procedures
- Sales expertise
- Inventory oversight
Languages
Japanese
Spanish
Limited Working
Timeline
Store Manager
Tire Choice
09.2021 - Current
Service Technician
America's Tire Company
01.2019 - 08.2021
Service Technician
Goodyear Tire Service Center
01.2016 - 12.2019
Service Technician
Valvoline
01.2014 - 12.2016
High School Diploma -
Marina High School
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