Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Kayla Marie Aberin-Reyes

San Jose,CA

Summary

Proven leader in retail management with a track record of enhancing customer satisfaction and boosting sales at Urban Outfitters. Excelled in staff supervision, fostering team collaboration, and implementing effective merchandising strategies. Skilled in cash handling and employee training, consistently achieving operational excellence and financial accuracy.

Overview

5
5
years of professional experience

Work History

Assistant Manager

She She Boutique
03.2024 - 07.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Assistant Manager

Urban Outfitters
10.2023 - 01.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Keyholder Manager

Urban Outfitters
05.2022 - 10.2023
  • Accepted and processed customer returns.
  • Maintained a visually appealing store environment, guaranteeing a positive shopping experience for customers.
  • Managed daily operations efficiently, including opening and closing procedures, cash handling, and scheduling employees' shifts.
  • Assisted in the recruitment process by interviewing potential candidates and providing input on hiring decisions.
  • Opened inventory boxes and restocked shelves.
  • Fulfilled online orders.
  • Implemented loss prevention measures to minimize shrinkage and protect company assets.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Marked-down clearance items and relocated merchandise to proper store areas.

Sales Associate

Urban Outfitters
10.2019 - 05.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

GED -

Evergreen Valley College
San Jose, CA

High School Diploma -

Evergreen Valley High School
San Jose, CA
05.2018

Skills

  • Cash Handling
  • Customer Service
  • Staff Training and Development
  • Staff Supervision
  • Task Delegation
  • Retail Operations

Hobbies

  • Singing & Music Production
  • Cooking/Baking
  • Spending time with friends and family

Timeline

Assistant Manager

She She Boutique
03.2024 - 07.2024

Assistant Manager

Urban Outfitters
10.2023 - 01.2024

Keyholder Manager

Urban Outfitters
05.2022 - 10.2023

Sales Associate

Urban Outfitters
10.2019 - 05.2022

GED -

Evergreen Valley College

High School Diploma -

Evergreen Valley High School

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Kayla Marie Aberin-Reyes