Kayla Marie Ramos
Sunrise
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Skilled in working under pressure and adapting to new situations and challenges.
Overview
6
6
years of professional experience
1
1
Certification
Work History
VIP Coordinator
Seminole Hard Rock Casino
10.2025 - Current
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Coordinated VIP events, ensuring seamless execution from planning to completion.
- Managed high-profile client relationships, delivering exceptional customer service and support.
- Developed customized itineraries for high-profile clients, fostering memorable stays and repeat business.
- Collaborated with vendors to secure exclusive accommodations and transportation for guests.
Front Desk Agent
AC Hotel by Marriott
05.2025 - 10.2025
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated room assignments and maintained accurate reservation records using property management systems.
- Trained new staff on front desk procedures and hotel policies to enhance operational efficiency.
- Handled emergency situations with calmness and efficiency, ensuring guest safety.
- Conducted regular audits of billing and payment processes, ensuring accuracy in financial transactions.
Flight Attendant
Delta Airlines Global Services
09.2022 - 05.2025
- Conducted preflight checks to assess general condition and cleanliness of aircraft.
- Greeted passengers, answered questions, and directed them to their seats.
- Provided safety instructions to passengers prior to takeoff and landing.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
Legal Assistant
Landau & Associates
01.2021 - 08.2022
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
- Updated databases with new information received from attorneys or clients.
- Corresponded daily with clients, insurance adjusters, doctors and attorneys.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
Commercial Claims Adjuster
The Littleton Group
10.2019 - 11.2020
- Investigated commercial property claims, gathering facts and documents to determine coverage.
- Assessed damage and estimated costs for repairs or replacement of damaged items.
- Drafted detailed reports documenting claim investigation findings, assessments, and resolution recommendations.
- Negotiated settlements with claimants in accordance with policy provisions.
- Interacted with clients, attorneys, contractors and other parties involved in a claim process.
- Calculated and authorized payment of claims within designated authority level.
Education
High School Diploma -
North University High School
Lauderhill, FL06-2015
Skills
- Customer Service
- Reliability and punctuality
- Conflict Mediation
- Emergency Care
- Verbal and written communication
- Cleanliness and sanitation
- Strong Work Ethic
- Empathy and patience
Certification
- Certified in AED administartion
- Adult & infant CPR
Languages
Spanish
Interests
- Knitting and Crocheting
- Crafting and DIY Projects
- Reading
- I like trying new recipes and food trends
Timeline
VIP Coordinator
Seminole Hard Rock Casino
10.2025 - Current
Front Desk Agent
AC Hotel by Marriott
05.2025 - 10.2025
Flight Attendant
Delta Airlines Global Services
09.2022 - 05.2025
Legal Assistant
Landau & Associates
01.2021 - 08.2022
Commercial Claims Adjuster
The Littleton Group
10.2019 - 11.2020
High School Diploma -
North University High School