Summary
Overview
Work History
Education
Skills
Work Availability
Professional Reference
Interests
Timeline
Hi, I’m

Kayla Marie Saunders

Atlanta,GA

Summary

Driven small business owner and independent contractor with excellent business acumen, creativity, and leadership skills. Offers advanced experience in developing marketing strategies, identifying business opportunities, and generating sales in multiple industries. Highly motivated and passionate about entrepreneurship and growing successful, sustainable businesses. Adept at identifying and capitalizing on opportunities, creating strategic partnerships, and managing multiple tasks concurrently. Provides a bright personality with excellent communication skills, both verbal and written, that uplifts the workplace.

Overview

9
years of professional experience
6
years of post-secondary education

Work History

PMP Fashions

Small Business Owner
06.2020 - 06.2023

Job overview

  • Devised processes to boost long-term business success and increase profit levels.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help company evolve and grow.
  • Demonstrated product presentations to prospective customers to showcase features, benefits and value.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Designed business plan to define concept, short-term and long-term goals and strategies.
  • Researched trends and current innovations to determine competition and develop competitive pricing points
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Reduced operational risks while analyzing and organizing data to forecast performance trends.

Self-employed

Independent Contractor
06.2018 - Current

Job overview

  • Managed day-to-day operations of business, which required such tasks as transporting goods, dog training, and personal services.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Generated detailed reports to highlight service performance and usage metrics.
  • Researched and identified innovative solutions to acquire resources and meet customer needs.
  • Optimized websites and mobile applications to achieve maximum performance.
  • Negotiated fees and contracts to reach mutually beneficial agreements with clients.
  • Developed and maintained user documentation to establish service understanding.
  • Analyzed user feedback to gather input and identify areas required for improvement.

Help at Home
Pittsburgh, PA

Customer Service Manager
09.2017 - 08.2019

Job overview

  • Provided exceptional customer service to ensure customer satisfaction.
  • Addressed and resolved customer complaints in patient and efficient manner.
  • Gathered, organized and input information into digital database.
    Maintain a positive, empathetic, and professional behavior towards the customers at all times.
  • Explored new technologies and approaches to streamline processes.
  • Engage in ongoing education and training around laws, policies and service delivery.
  • Reviewed customer feedback and complaints to identify areas of improvement in service.
  • Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
  • Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
  • Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
  • Balance time and effort spent on external provider servicing with in-office responsibilities.

Carnegie Mellon University
Pittsburgh, PA

Facilities Manager
05.2018 - 08.2018

Job overview

  • Quickly completed training in technical troubleshooting and repair for short-term position/projects.
  • Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
  • Gained advanced knowledge of electrical engineering.
  • Installed fiber optic alarms for computer systems.
  • Assisted in daily operations and customer service.
  • Investigated problems and determined appropriate remedies.
  • Drove continuous improvement of processes and systems operation.
  • Created daily management reports outlining important facility operations and statistics.
  • Conducted inspections of facility grounds, external structure, systems and equipment.
  • Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.

Smoothie King
Charlotte, NC

Team Shift Leader
03.2016 - 01.2018

Job overview

  • Worked different stations to provide optimal coverage and meet production goals.
  • Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
  • Contributed to team success by completing jobs quickly and accurately.
  • Followed food preparation and storage guidelines established by Health Department.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Operated register to process payments and collect cash payment for order totals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Assisted customers in selecting merchandise best suited to needs.
  • Monitored and verified all merchandise was properly priced and labeled.
  • Assisted with inventory counts and stocking of merchandise.
  • Frequently inspected production area to verify proper equipment operation.
  • Made food according to standard recipes with requested changes for customer satisfaction.

Charlotte Mecklenburg Police Department
Charlotte, NC

Intern
06.2016 - 08.2017

Job overview

  • Completed research, compiled data, updated spreadsheets, and produced timely reports.
  • Analyzed problems and worked with teams to develop solutions.
  • Assisted patrol experts during 70+ ride-alongs.
  • Prepared project presentations and reports to assist senior staff.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Provided informative briefings alongside community coordinators to update citizens on current situations and responsibilities.
  • Gathered, organized and input information into digital database.
  • Maintained equipment and facility to keep animal care environment and tools in good working order.

Mayor’s Youth Employment Program
Huntersville, NC

Intern and Trainee
11.2014 - 08.2017

Job overview

  • Received certification in two customer service workshops.
  • Completed job-readiness training to build understanding in business processes, techniques, and industry.
  • Learned new materials, processes, and programs quickly.
  • Established lasting relationships with peers and leadership using strong communication and interpersonal skills.
  • Analyzed problems and worked with teams to develop solutions.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Explored new technologies and approaches to streamline processes.
  • Facilitated successful completion of projects from concept to launch.
  • Maintained accurate records and documentation of projects to inform superiors of progress and updates.
  • Filled out timesheets and paperwork according to identified requirements.
  • Acted with integrity, honesty and knowledge to promote culture of company.

Education

Carnegie Mellon University
Pittsburgh, PA

from Business Administration And Behavioral Neuroscience
2017.08 - 2019.09 (2 education.years_Label & 1 education.month_Label)

University Overview

  • Scholarship Recipient
  • 3.39 GPA
  • Activities Board Member and Chair of Special Events
  • Elected to Vice President for Senate Internal Development Committee in 2018

North Mecklenburg High School
Huntersville, NC

International Baccalaureate
08.2013 - 06.2017

University Overview

  • 5.21 GPA
  • Completed International Baccalaureate program
  • Completed AP courses in addition to regular coursework
  • Debate and Speech: elected social coordinator and national competitor for 2 years; ranked first in state competition in 2016 and second in 2015.
  • Tutor for English as a Second Language (ESL) students for 2 years.
  • Student Government for 4 years.

Skills

Professional and Academic Writing

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Availability
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Professional Reference

Professional Reference

Diana Greene

Phone: 878-264-8541

Email: dianawgreene@gmail.com

Interests

Sustainability

Volunteering

Timeline

Small Business Owner
PMP Fashions
06.2020 - 06.2023
Independent Contractor
Self-employed
06.2018 - Current
Facilities Manager
Carnegie Mellon University
05.2018 - 08.2018
Customer Service Manager
Help at Home
09.2017 - 08.2019
Carnegie Mellon University
from Business Administration And Behavioral Neuroscience
2017.08 - 2019.09 (2 education.years_Label & 1 education.month_Label)
Intern
Charlotte Mecklenburg Police Department
06.2016 - 08.2017
Team Shift Leader
Smoothie King
03.2016 - 01.2018
Intern and Trainee
Mayor’s Youth Employment Program
11.2014 - 08.2017
North Mecklenburg High School
International Baccalaureate
08.2013 - 06.2017

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Kayla Marie Saunders