Kayla M. Curry
Gibsonton
Summary
Dependable, patient-focused Medical Assisting student completing clinical rotations with BayCare Health System beginning June 2026. Strong foundation in patient intake, EMR documentation, and front-office operations. Known for exceptional customer service, accuracy, and the ability to multitask in fast-paced clinical environments. Brings a warm, professional demeanor and a commitment to delivering a positive patient experience at every encounter.
Overview
4
4
years of professional experience
4045
4045
years of post-secondary education
1
1
Certification
Work History
Post Charge-Off Collections Specialist
JP Morgan Chase & Co.
01.2025 - Current
- Manage a high volume of accounts with accuracy, professionalism, and confidentiality.
- Set up structured payment plans and clearly explain financial obligations.
- Maintain precise documentation to support compliance and audit requirements.
- Strengthen communication skills through daily phone interactions requiring empathy and clarity.
Admissions Advisor
Ultimate Medical Academy
01.2024 - 01.2025
- Guided students through the admissions process for Allied Health programs.
- Maintained accurate records and ensured all required documentation was completed.
- Assisted with FAFSA requirements and provided warm, professional communication.
Collections Specialist
Bank of America
01.2022 - 01.2023
- Handled pre-charge-off accounts, negotiated repayment plans, and maintained detailed documentation.
- Delivered strong customer service by guiding clients through complex financial decisions.
- Managed high call volumes while staying organized and meeting deadlines.
Education
Associate of Science - Medical Assisting
Keiser University
Tampa, FL 05.2024 - 04.2026
CNA Training -
CNA Training & Testing Center
High School Diploma -
East Bay High School
Skills
- Patient intake
- Demographics verification
- EMR documentation
- Appointment scheduling
- Rescheduling
- Follow-up coordination
- High-volume phone handling
- Patient communication
- Insurance verification
- Payment plan setup
- Payment collection
- Billing support
- Lobby monitoring
- Patient flow management
- HIPAA compliance
- Secure records handling
- Microsoft Office
- EMR familiarity
- Strong organizational skills
- Attention to detail
- Customer-centric communication
- Professional communication
- Adaptability
- Hands-on clinical experience
Certification
- BLS/CPR/AED, American Red Cross, 01/01/24
- Bloodborne Pathogens, American Red Cross, 01/01/25
- Dean's List, 11/01/24
- Dean's List, 01/01/25
- Dean's List, 11/01/25
- Dean's List, 01/01/26
Timeline
Post Charge-Off Collections Specialist
JP Morgan Chase & Co.
01.2025 - Current
Associate of Science - Medical Assisting
Keiser University
05.2024 - 04.2026
Admissions Advisor
Ultimate Medical Academy
01.2024 - 01.2025
Collections Specialist
Bank of America
01.2022 - 01.2023
CNA Training -
CNA Training & Testing Center
High School Diploma -
East Bay High School