Kaylan Amador
Baton Rouge,LA
Summary
Resourceful Recruiter known for high productivity and efficient task completion. Specialize in talent acquisition strategies, candidate sourcing techniques, and negotiation skills. Excel in communication, relationship building, and problem-solving to effectively meet recruitment goals.
Overview
7
7
years of professional experience
Work History
National Sales Recruiter
Total Quality Logistics Inc.
Baton Rouge, LA
08.2023 - Current
- Recruited and screened potential sales candidates to assess their qualifications.
- Developed relationships with hiring managers to understand their needs and requirements for sales positions.
- Conducted phone screens, in-person interviews and reference checks to evaluate candidate fit.
- Created job postings, sourced resumes, and maintained an active pipeline of qualified candidates.
- Utilized various sourcing strategies such as social media, job boards, referrals. to identify top talent in the sales field.
- Managed applicant tracking system database by logging all applications received and tracking progress of each candidate through the recruitment process.
- Hired 50 sales representatives in my first year.
TECHNICAL RECRUITER
FLEXICREW TECHNICAL SERVICES
03.2022 - Current
- Recruited on behalf of Flexicrew Technical Services clients to fill their open positions across the US
- Worked with multiple sales leaders to complete open positions
- Represented and marketed candidates to clients
- Assisted in training and onboarding new internal employees
- Filled 25 requisitions within my first year
- Completed onboarding paperwork as needed
- Coordinated and scheduled client interviews
- Maintained communication with clients and candidates.
HR GENERALIST I
CAPITOL CITY PRODUCE
12.2021 - 03.2022
- Met with hiring managers regularly to stay on top of recruiting needs and open positions
- Completed phone screens, interviews, and onboarding of candidates
- Ensured employee information was correctly documented in WorkDay
- Maintained employee files, including DOT files
- Processed I-9 forms and all E-Verify submissions
- Assisted with event planning to boost employee morale
- Interviewed, hired, and onboarded 25 local delivery drivers, 3 over the road drivers, and 10 warehouse employees in three months.
CUSTOMER SERVICE REPRESENTATIVE
US SERVICE ANIMALS
08.2020 - 05.2021
- Resolved customer issues in a clear, courteous, and precise manner
- Conducted research to better answer customer questions
- Answered approximately 115 customer chats and emails per day using Zendesk
- Communicated with shipping department to ensure customers received packages in a timely manner
- Identified opportunities to save cancellation requests or upsell to additional services or packages
- On average, I saved the company approximately $1,500 in cancellation requests per month
- Recorded details of customer inquiries, comments, and complaints.
TRAINING MANAGER
TEXAS ROADHOUSE
08.2019 - 07.2020
- Coordinated training classes, teams, and rules
- Trained 5-15 new hires at any given time
- Ensured that all new employees receive proper training and complete required assessments
- Collected and deposited money into accounts
- Completed inventory
- Maintained liquor orders and costs
- Maintained scheduling for 75+ employees
- Ensured employees had a safe and fun working environment
- Onboarded new employees
- Ensured all customers received the best experience possible
- Helped increase productivity by 45% by creating contests and incentives for employees
- Assisted with interviewing and hiring new employees.
BARTENDER/SERVER/LEAD TRAINER
TEXAS ROADHOUSE
08.2017 - 08.2019
- Created relationships with guests
- Provided exceptional customer service
- Upheld company values and image
- Maintained professional composure while working in a fast pace, high volume environment
- Lifted heavy trays containing glassware and food
- Memorized over 50 menu items which included food and drinks
- Memorized recipes for all specialty drinks
- Ensured all collected cash was balanced
- Trained 1-2 new servers or bartenders at a time
- Assisted all team members with tasks as needed
- On average, achieved $1,000 in food and beverage sales each night.
DISNEY COLLEGE PROGRAM INTERN
THE WALT DISNEY COMPANY
01.2018 - 05.2018
- Demonstrated and sold merchandise in indoor and outdoor areas
- Cash handling
- Stocked and cleaned shelves and carts
- Received and put away stock and deliveries
- Provided directions and information to guests
- Prepared packages for shipping/delivery
- Maintained company image
- Followed all Disney procedures and guidelines.
Education
BACHELOR OF ART - Human Resources Management
SOUTHEASTERN LOUISIANA UNIVERSITY
12.2020
Skills
- Management
- Communication
- Leadership
- Hiring and Retention Strategies
- Event Planning
- Employee Orientation
- Training and Development
- Conflict Management
- Onboarding
- Sourcing
- Highly Proficient Computer Skills
- Microsoft Office Suite
- Zendesk
- Taleo
- Phenom
- Workday
- LinkedIn Recruiter
- Data Management
- Organizational Skills
Timeline
National Sales Recruiter
Total Quality Logistics Inc.
08.2023 - Current
TECHNICAL RECRUITER
FLEXICREW TECHNICAL SERVICES
03.2022 - Current
HR GENERALIST I
CAPITOL CITY PRODUCE
12.2021 - 03.2022
CUSTOMER SERVICE REPRESENTATIVE
US SERVICE ANIMALS
08.2020 - 05.2021
TRAINING MANAGER
TEXAS ROADHOUSE
08.2019 - 07.2020
DISNEY COLLEGE PROGRAM INTERN
THE WALT DISNEY COMPANY
01.2018 - 05.2018
BARTENDER/SERVER/LEAD TRAINER
TEXAS ROADHOUSE
08.2017 - 08.2019
BACHELOR OF ART - Human Resources Management
SOUTHEASTERN LOUISIANA UNIVERSITY
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