Kaylan Baker

Provide real-time support to customers via live chat, email, and phone, ensuring timely and accurate responses to inquiries. Troubleshoot customer issues related to products or services through chat, offering step-by-step solutions. Maintain clear and professional communication with customers while delivering positive experiences. Assist customers with order placement, tracking, cancellations, returns, and exchanges. Manage customer accounts, update personal information, and ensure accurate records in the CRM system. Log chat interactions, track customer issues, and document resolutions in CRM systems. Monitor chat interactions to ensure high levels of customer satisfaction, aiming for quick resolutions, as well as collecting customer feedback to understand their experiences and areas for improvement.

Working in a remote work environment, managing and maintaining patient accounts, and ensuring accurate billing and payment processing. Reviewing patient insurance information, and updating account details as necessary. Verify patient insurance coverage and benefits before services. Provided outstanding customer service by answering patient inquiries, as well as understanding patients' insurance coverage, financial obligations, and payment plans. I also assisted patients with scheduling surgeries, visits, and follow-ups.