Kaylan Cooper
Austell,GA
Summary
Experienced and savvy with over 12 years of experience in customer service. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of The task at hand and while training. Motivated to learn, grow and excel in any industry.
Recognized consistently for performance excellence and contributions to success.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
Work History
Server/TOAST
CityView Sportbar & Bistro
12.2023 - 05.2024
- Assisted managers with quickly resolving service- and food-related issues.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus using Software.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Monitored dining room and guest flow to maximize table usage and minimize wait times by Number%.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Took information about guests' party size, led to seating, offered menus and Action.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Nightlife
Allure Gentlemens Club
11.2022 - 05.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Answered customers' questions, recommended items, and recorded order information.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Education
BBA -
Georgia State University
Atlanta, GA05.2025
High School Diploma -
Eagles Landing High School
McDonough GA05.2021
Skills
- Maintaining standards
- Communication skills
- Payment accepting
- Pos
- Problem solving situations
- Customer service expertise
- Front desk management
- Currency counting
- Maintaining multiple customers at once
Skills
- Maintaining standards
- Communication skills
- Payment accepting
- Pos
- Problem solving situations
- Customer service expertise
- Front desk management
- Currency counting
- Maintaining multiple customers at once
Timeline
Server/TOAST
CityView Sportbar & Bistro
12.2023 - 05.2024
Nightlife
Allure Gentlemens Club
11.2022 - 05.2023
BBA -
Georgia State University
High School Diploma -
Eagles Landing High School
Similar Profiles
Michelle BellMichelle Bell
Bartender at The SportbarBartender at The Sportbar
Felisha JonesFelisha Jones
Bartender at Sportbar MargaritavilleBartender at Sportbar Margaritaville
Bryannah BerretoBryannah Berreto
Bartender at Cain's SportbarBartender at Cain's Sportbar