Summary
Overview
Work History
Education
Skills
Timeline
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Kaylan Ingram-Orsburn

The Colony,TX

Summary

Accomplished General Manager with a proven track record at Rack And Tap, enhancing customer satisfaction and profitability through expert cost control and menu development. Skilled in fostering team leadership and building strong customer relationships, significantly improving service quality and operational efficiency. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Seasoned Bar Manager with history of success in all areas of restaurant operations. Hardworking and resourceful with attention to detail and organized nature. Ready to take on new challenges with role in Service industry.

Overview

9
9
years of professional experience

Work History

Restaurant Bar Manager

The Rackhouse
02.2024 - 07.2024
  • Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
  • Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
  • Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
  • Improved customer satisfaction by implementing efficient bar operations and enhancing overall service quality.
  • Resolved customer complaints professionally and effectively ensuring their satisfaction while preserving company reputation.
  • Coordinated with other departments within the restaurant to optimize workflow efficiency contributing to seamless service delivery.
  • Processed in-house batching of syrups, tonics, tinctures, bitters and infusions.
  • Developed productive relationships with vendors to secure competitive pricing on high-quality products.

General Manager

Rack And Tap
06.2019 - 02.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

Assistant Manager

Dickey Shea's
01.2016 - 06.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Education

Business

NCTC
Corinth, TX

High School Diploma -

Denton High School
Denton, TX
06.2015

Skills

  • Sanitation Standards
  • Pre-shift walk-through
  • Employee Scheduling
  • Menu development
  • Ordering Supplies
  • Cost Control
  • Bar Layout Design
  • Customer Relationship Building
  • Team Leadership
  • Guest Interaction
  • Safety awareness
  • Outgoing Personality

Timeline

Restaurant Bar Manager

The Rackhouse
02.2024 - 07.2024

General Manager

Rack And Tap
06.2019 - 02.2024

Assistant Manager

Dickey Shea's
01.2016 - 06.2019

Business

NCTC

High School Diploma -

Denton High School

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Kaylan Ingram-Orsburn